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Thread Like Summary
3dit0r, ChrisW66, dBrowne, Gianni, JaapJan, Jeremy A-H, spinaltap, VirusKiller
Total Likes: 19
Original Post (Thread Starter)
by spinaltap
spinaltap
What HiFi - MQA is going into Administration.
Liked Replies
by 3dit0r
3dit0r
Well spotted, Bruce!

Well if everything in the article is true (Tidal gradually replacing all MQA with FLAC) this is very bad news for MQA.

I must say, if they did go down that route, I would personally have zero reason to choose Tidal over numerous other streaming services. MQA was a unique selling point; hi-res FLAC is not.

[Not to mention they would have lied about their intention to maintain the existing MQA catalogue, I can’t abide companies who lie to their paying customers.]
3 members like this
by ncpl
ncpl
I raised the issue with Tidal via their support desk.

Quote
Thanks for getting in touch with TIDAL Support.

Thank you for sharing your comments with us. TIDAL has always prioritized and invested in superior audio quality. Our commitment to open platforms for both artists and fans drives our adoption of FLAC, and specifically HiRes FLAC as the preferred option for the best sound quality we offer.

In addition to utilizing MQA which this won't disappear, we make use of various high-quality and immersive audio formats, such as Dolby Atmos, to provide our subscribers with a premium listening experience and more artists the opportunity to share their music exactly as it is intended to sound. However, our system will prioritize the HiRes FLAC resolution over the MQA one.

The hierarchy of source file selection is HiRes FLAC > MQA > FLAC. If your audio setting is set to Max, the sample rate shown will depend on your specific device.

If you have any other questions, please let us know.

Quote
Thanks for the reply.
I don’t really understand why you choose to remove my choice. My preference is MQA over the equivalent hi-res FLAC. Now I cannot select my preference.
Why did Tidal not allow the choice?
It makes no sense. You have albums in both flac192 and MQA192 and the latter will never be accessible.
I have tested both and prefer mqa.

Quote
Thank you for getting back to us.

We appreciate you taking the time to share your feedback, and we understand that you will like to select your preferred resolution, MQA. At this time, TIDAL will only display the prioritized sound resolution. We’ll make sure your request gets into the right hands. Your feedback helps us improve, and we appreciate your thoughts!

Thank you,

Quote
Thanks again Paula. I do hope that the appropriate members of the Tidal team receive this feedback.

You can summarise my disappointment as: I pay £20 per month for Tidal because I want MQA and until this week have been able to clearly select it. Now you prevent me from doing that. I respectfully think this is a mistake and not at all customer-centric.

Thank you for your support here.


Suggest if anyone else feels similarly then maybe contacting Tidal may help change the position.

We can but hope
2 members like this
by VirusKiller
VirusKiller
Hey everyone. At the risk of repetition, I wanted to add my (personal) tuppence worth here.

It’s clear that TIDAL is not currently going to give us a choice when it comes to the priority of MAX formats streamed when they have *both* PCM and MQA. In other words, it’s:

"HiRes" FLAC -> MQA (of any kind) -> CD quality FLAC -> Lossy

It appears that they *are* monitoring demand for MQA vs. FLAC preference (and vice-versa -- there are those who would prefer CD quality FLAC to MQA of any kind).

So if you have a preference for MQA, please email them at support@tidal.com (or submit a request at https://support.tidal.com/hc/en-us/requests/new) simply saying that you consider MQA to be the higher quality format and you would like to be able to prefer MQA over HiRes FLAC.

The more people who do this, the more likely we’ll actually get a choice.

Thx.
2 members like this
by Huw
Huw
First I am not a qualified Accountant, but have quite some experience in running smaller companies including my own

The latest posted accounts 2021 and the accompanying strategic reports make uncomfortable reading for anybody involved - huge losses for two years in a row.

What surprises me that for a small company such as MQA there is a quiet extraordinary amount of written verbiage- what are they trying to cover up.. the numbers demonstrate it’s a basket case financially. There is much emphasis on it remaining being classified as a “going concern” -really! Perhaps it’s a function of what happens when the ownership and funding is a financial institution - they have shareholders too. Anyhow they racked up some substantial interest on their loans.

I saw a couple of comments on here about hoping that Bob Stuart was well looked after. Well the Directors remuneration was almost £700K and Bob was one . The highest paid Director ( undisclosed) was earning close to £400K. Salaries overall circa £2.3 million for all 30 employees. I really wonder how that was justified for such a small entity haemorrhaging such losses and such modest income.

Not casting professional judgement, just my personal opinion and observations

At the end we all hope for a positive solution but it will require an owner with very deep pockets, but the current business model requires serious examination - continuing as is will not deliver a sustainable future.

Regards Huw
1 member likes this
by Jeremy A-H
Jeremy A-H
Originally Posted by 3dit0r
...the Roon forum stated Tidal’s position that at least existing MQA content would remain on the platform, so one would hope they’re not breaking that commitment.

It should be said that it has been known for MQA content to disappear from Tidal in the past, which I never understood (and ultimately led to me leaving), however it does feel to me that their commitment is wavering. It saddens me to say this, but that's how it feels.
1 member likes this
by MagnusB
MagnusB
When I look with Roon I see all (all I have checked) MQA files are still there.
Originally Posted by I got this reply from Tidal"
"Our commitment to open platforms for both artists and fans drives our continued adoption of the FLAC format.
TIDAL has always prioritized and invested in superior audio quality to be the definitive music platform for fans who want extraordinary music experiences in high fidelity sound.

Adding HiRes FLAC gives HiFi Plus subscribers best-in-class audio quality in a format that can more easily be delivered by artists.
Enabling greater access for both artist and fans directly aligns with our purpose of empowering artists to run thriving businesses.

As of now, we have no plans to deprecate MQA.
TIDAL remains committed to providing our subscribers with exceptional audio quality and ensuring that they can experience music exactly as the artists intended.
We value the feedback we receive from our artists and fan community and we are constantly iterating and improving our product taking into account their input.
1 member likes this
by spinaltap
spinaltap
At £10.83, Qobuz Studio is cheaper than Tidal HiFi+ at £19.99 - so why pay more for no defacto MQA?
1 member likes this
by ncpl
ncpl
Originally Posted by 3dit0r
I must admit, Qobuz has some aspects I find pretty attractive if Tidal lose the USP of MQA content…
Like what ? Genuine question.
I used both Tidal and Qobuz for a while as part of the early Roon alpha testing. I was fairly ambivalent about them until MQA arrived. FWIW
1 member likes this
by ncpl
ncpl
Crikey….post that in the wrong forum and you’d start a war !!!
1 member likes this
by spinaltap
spinaltap
I was surprised, too - given the physical size of the Atom HE alongside the comparatively diminutive form factor of the Prime/PSU: the former could easily consume the latter for lunch.

Neither did the Focal Stellia sound anywhere near as good when hooked-up to the Atom HE compared to the wonderful performance of the Focal Stellia when paired with Meridian Prime/PSU.
1 member likes this
by ISB
ISB
Comment submitted to Tidal per request.
1 member likes this
by RGraham
RGraham
Submitted request.
1 member likes this
by ncpl
ncpl
Originally Posted by 3dit0r
I intend to!

That’s interesting, is it really true that it is Meridian users who represent the core of MQA listeners? If so, with that and the, I think unprecedented, level of vitriol aimed at the format, I’m not surprised it’s struggled to the point of potential non-existence.

I suspect that we are collectively a reasonable chunk of the MQA user base. We were one of the first brands to have hardware that handled it.

However, there may be vast silent majority (across all MQA enabled brands) who use it. Maybe they just didn't engage in the vitriolic BS on forums about it. So, you cannot really know how many people using the not-small number of MQA enabled brands are actually in favour of MQA. The haters took up most of the bandwidth so it's impossible to tell. In fact it (the BS) is the main reason why I have barely used certain forums in the last few years.
1 member likes this
by ISB
ISB
Tidal's response:

Debora M. (TIDAL)
Aug 16, 2023, 2:06 PM EDT

Hi Ian,

Thank you for getting in touch with TIDAL Support.

We appreciate you taking the time to share your feedback regarding this situation. TIDAL has always prioritized and invested in superior audio quality. Our commitment to open platforms for both artists and fans drives our adoption of FLAC, and specifically HiRes FLAC as the preferred option for the best sound quality we offer.

In addition to utilizing MQA, we make use of various high-quality and immersive audio formats, such as Dolby Atmos, to provide our subscribers with a premium listening experience and more artists the opportunity to share their music exactly as it is intended to sound. However, our system will prioritize the HiRes Flac quality.

We’ll be sure your request gets in the right hands as we don't offer the option to choose the MQA format as preference at this time. Your feedback helps us improve and we appreciate your thoughts!

Thank you,
Debora
TIDAL Support


My reply:

Debora,

Thank you for your prompt reply. I appreciate that this is not your choice personally and you’re just conveying a management decision. I would like to expand a little on my original communication and convey the

I consider MQA to be a technically superior format to Hi-Res FLAC with technical justification (though I recognize this is a matter of debate amongst some in the audio community). I have made significant investment in rendering endpoint audio equipment which allows for the final unfolding to occur in the renderer. I subscribed to Tidal HiFi+ in the first place to get access to MQA and be able to prioritize playing MQA files when available. If I get forced into Hi-Res FLAC when MQA is available, the main service differentiator will have gone. As the consumer, why should I be forced to accept a choice which I find inferior in addition to consuming unnecessary additional bandwidth? Qobuz offers hi-res FLAC at a lower subscription cost, so switching service in that case won’t be a difficult decision.

Cheers, Ian
[i][/i]
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