Meridian Unplugged - Powered by MrTechGuy.co.uk Forums Thread Like Summary - Sooloos Tidal

Hello All,

This morning I find that I cannot access Tidal from Sooloos.

I went through the regular steps to trouble shoot. Hard Off shut down of the C15, MS600 and 818, but still no Tidal.

I can log into Tidal on my phone and laptop and it works fine. I can also play all my bookmarked Tune-In radio stations on Sooloos, but no Tidal.

Anyone else having this problem?

Since I adopted Roon, around 18 months ago when my MC200 disc died, I have largely forgotten what Sooloos looked like but If you display Artists on Roon I can't believe it's that different. You don't need to delve into any complexity.

Oh and there are many advantages like using my iPhone to stream Roon to a bluetooth speaker while working in the garage.

Neil

Please speak to us

The MC200 we can do some work to make it run Roon.

It has to come back to us to do it, but we have a kit we have made to use reuse the MC200 as a Roon core.

Regards
Edd

I agree Neil. These two images speak for themselves on that point.




If this is all you need to use then it works just the same.

I really struggle to understand as a disadvantage any additional functionality that I have no interest in and are not forced to use.
The computers, tablets and phones that forum members use to access this forum have masses of functionality users don't use. This forum does. Your car probably does. None of these are described in such terms.

One thing I just don't see mentioned enough in the discussion here is PRICE.

Imagine that Sooloos and Roon were viable purchase options when we all jumped on board.

Sooloos typical entry point - C15 plus MS600 = £4750 + £1750 = £6500

Roon typical entry point - Roon lifetime licence £700 + standard NUC £370* + £1750 MS600** (to keep the case the same) = £2850

Are people really suggesting that they would opt for Sooloos in a side-by-side functionality and price comparison ?

No, please give me the system with just the basics that only ever works with one system and let me pay £3000+ more for that.

Really ?

I understand the annoyance comes here BECAUSE folks paid the £6500.

* assuming you don't use the PC that you use for getting onto HH
** or whatever endpoint you have or want (£40 rPi, brand x,y,z upto £10,000 808.3)

Hi All,

The issue has been replicated at Meridian and they are in discussions with Tidal to find a remedy.

Rick

As you can imagine with UK on lockdown the factory is on reduced staff.

I am in constant contact with the team at Meridian and as soon as we have an official release we will post it.

Regards
Edd

In today's environment, if you offer a software product that interoperates with other services or Internet infrastructure, you must accept that things change from time to time and respond accordingly. Look at the hoops that developers go through every time Apple releases a major version of iOS or macOS. It's not ideal, but it is the norm.

TIDAL is not updating its login API on a whim: it has operational and/or business reasons for doing so. TIDAL is a Roon business partner and we were asked to make changes; which we did. Meridian has decided not to. I really don't think that this is TIDAL's problem.

Bearing in mind that my company stands to make a small gain from this situation, I would have liked Meridian to have fixed this.

My problem did not manifest itself until well after the Roon outage unless there was a second outage.

This could have occurred without notice or I wonder if an automatic update was taking place on my Nucleus + relating to the core at the time I tried to use it.

This would go some way to explain the update message simultaneously received on my PC and Mac after which the system recovered normal service.

Hector

Of course. It is their IP. Why would they not.

No idea but probably yes.

I doubt it but who knows. Roon will be busy with Roon stuff.

....too many wild assumptions here.

It's odd that some people are impacted and others not. Sounds bizarrely like another proper crisis doesn't it.

Meridian Sooloos is insignificant to TIDAL. This has to go through Meridian for any resolution to happen. Not that we know what the problem actually is.

Bruce, Well said.

I believe we all need to show a bit of patience and this will get sorted. I am sure that Meridian was just as surprised as we are at whatever changed that broke Tidal for Sooloos users.

Meridian are aware of the issue and looking into it.
This may take longer than normal as they are short-staffed due to the lock-down.

I'll post more info when I have it.

Rick

I have spoken to Meridian HQ yesterday afternoon.

More information will be released soon.

Regards
Edd

Schroedinger’s cat!

@AdamAJP,

It's annoying as is anything that stops working but you do have an option you can use immediately.

Your MC200 is the only piece of kit at risk of obsolescence here. Your 818 will keep running just fine with Roon and Tidal if that is such a major issue right now.

You can do that on a trial basis for 30 days while you wait for further info from HQ.

You can then make an informed decision in due course.

PS I certainly would not be buying a QNAP now in the hope that it might work and importantly continue to work. I think the odds are stacked against that happening despite what some are finding right now.

I’ve registered after years or reading this website and gratefully receiving the knowledge from others with greater experience.

Unfortunately I find myself doing this in a panic to express my disappointment that my Sooloos (Mc200/818) which has brought years of enjoyment now no longer functions with Tidal as others have mentioned.

PLEASE fix this Meridian.

My sizeable FLAC library on the MC200 has been almost untouched/unused since my Tidal subscription (and to a lesser extent Rhapsody before that) as I have been very happy with the Tidal quality through my Meridian equipment (into ATC active speakers) and especially happy with the huge choice and ability to discover new music. I’m sure many others are in the same boat with very expensive equipment of exceptional quality now almost lying useless.

I’m really hoping this is fixed as I have found my ultimate system I am happy with and it feels like the carpet has been pulled from under me in terms of my ability to enjoy music as before. (It doesn’t help that I discovered thus after promising both my children their favourite songs before bedtime of course!).

If you have an ID41 card in your 861v8, then yes. It's always been compatible with Roon.

Cheers

George

Just for the record, Meridian hasn't been owned by a "private equity firm" for a very long time. I assume you are referring to Arnon Milchan's MUSE consortium? They sold to Richemont donkey's years ago. Approximately two years ago, Meridian was subject to a management buy-out. CEO John Buchanan is the majority shareholder.

Hi Gianni

I've never had Sooloos myself, but in light of the comments here, did look up the relevant dates for Meridian Sooloos and Tidal. There are Meridian Sooloos reviews from 2009, five years before Tidal was launched. I agree with you... Meridian are being beaten for loss of a bonus feature that Tidal themselves have taken away.

Cheers

George

Dear people,
I have also invested a capital to buy a nice installation.
I too am very disappointed in Meridian that they let us down.
I have also experienced very major annoyances for some time.
I too have unsuccessfully asked Meridian for help several times.
I was also advised to transfer to Roon.
So dear fellow Meridians, switch to Roon will cost a bit,
but your installation will play like never before (even better)
And stop annoying yourself.
Conclusion of all this, Sooloos is dead!

In some cases with recent retail Sooloos purchases such as the MC200 and Control:15, I have been told that the dealer and Meridian (at least over here) will provide assistance with the change over to Roon. This of course will be handled on a case by case basis as all situations will be unique. As most other endpoints can continue to be used with Roon, such assistance may not apply. Engage with the dealer that you purchased your equipment from to see how they can help.

Hi Longitude

Hope you don't get a power cut.

Hector

Same here. I noticed it the other day when I was searching for albums and the majority came up empty. I have a pretty small CD collection so I relied heavily on Tidal. It's a small disappointment, but technology moves on and Meridian wasn't making a dime from me with their updates. I may give in and try Roon just to not lose the investment I have in Sooloos endpoints, though I will miss the simple standard interface that the Sooloos system has.

Roon crapped out on me a couple of days ago apparently with it logging me into Tidal. I had to log into Tidal manually then go back to Roon. I then found that a Roon update was available to resolve some Tidal issue although my Roon core updater had got stuck several versions back so wasn't taking updates so needed a helping hand. All resolved now after rebooting core.

But this highlights 2 things - Tidal has been tinkering with its login process and Roon can respond to third party changes in a timely manner, even if my core updater couldn't. Tidal ceasing to work on Sooloos is just a matter of time. Thankfully its ability to play users libraries still hasn't changed. The writing had been on the wall for Sooloos since 2014, so it's done well to have lasted much longer than that.