I have tried to be very patient and have a calm and constructive dialogue with Gary since I placed my order on the 23rd of June.

Up to now I have refrained from posting on any site as I believe that everyone should be given the benefit of the doubt and that nothing can be gained by further inflaming the issue. I am disappointed that Gary does not seem to appreciate that all I wanted was honest answers and to get what I had paid for.

Unfortunately it seems that others are getting the same run around so I thought I should share my experience

Here is a selection of emails I have received from Gary

23 june

received your order Colin, this should be shipped to you within 3 weeks or less, our backlog is massive and we are getting orders out as quickly as possible

please email at anytime for any questions or concerns at all or to get a status

appreciate your business very much


16 July

Colin, we are going to be shipping 30+ orders in a few days, this will take care of most of our backlog of Oppo orders, we have so much interest and orders now that it is taking us a bit longer to get players out

thanks for your patience, we appreciate it very much, any other questions or concerns at all please email me back at anytime

18 July

Colin, sorry for the delays in getting back with you all you guys

we have received a large shipment of Oppo players that will take care of every order we have received up until this point, we will start shipping mid next week and will have all Australian PB orders sent by the 25th roughly

I apologize for the delays with this, we are using a source for a higher quality region free kit which has not arrived yet, that is the cause of the delays

thanks for your patience with this, I know you will love your player, appreciate your business very much and please contact me at anytime for a update or if you have any other questions


20 July

Sorry Colin, thought you were on the Australian PB, your order will be shipping this time next week, would be sooner but we are having a hard time getting our region free hardware provider to cough up our order that should have been here 2+ weeks ago, funny we are full up of Oppo stock which is the opposite of what I would have guessed 2 weeks ago

thanks Colin, appreciate your patience with this, I am sure you are going to love your player


1 August

Colin, we have almost all of the current orders in our system complete, I have done about 6 or 7 SPDIF models in the past week and every single one of them has turned out perfect with all tested media from all different sources

I am sorry for your delays on this, we will have most everything out the door in the next 3 or so days

anything else just let me know


5 August
yes Colin, in process of going out right now

[invalid tracking number]

thanks and sorry for the delays


8th August

Colin, your order is in the process of being shipped, that is all I can say, you have filed your paypal claim and I will take care that your player gets to you

we have had problem after problem with suppliers and this and that, I won't get into the full details with you on that

thanks for your patience, appreciate it very much


He has not responded since then and now seems to have new supplier problems!

I let you judge for yourselves


861v8+ID41 Revelation One filter, HD621, Musical Fidelity M8 700 mono blocks, Focal Scala (x2), Focal Mini Utopia (x3), Velodyne DD18, Oppo BD105, Roon NUC, 218, Radiance 2021, JVC X9000