I see problems with Meridian when it can't do some of the simple things right. The people who say Meridian needs to engage with their customer base are pretty spot on. In my personal situation, I've recently called M USA twice and had to leave messages for someone to call me back. And in both circumstances, not one return phone call. These phone calls were spaced about a month apart so it wasn't like I was badgering them. When a company can't do simple things like return phone calls from their current customers then I find it very disturbing.

As an example of a not so upscale company doing customer service right is Emotiva. I was on the fence with buying from this company until a phone call I had with them. The rep on the other end of the line spent a lot of time talking to me about how their amps are built and how they compare with other competitors but never once bad mouth what they others did.