Hi Ken,

Have him press the HDMI button on the remote with the unit not playing anything. That will show the resolution it is set to in the display, if he presses it again it will change the resolution. Have it set to 720p/1080i or 1080p for 96kHz output from DVD-A.

It should already be set to one of those as I normally turn up the resolution before I ship them.

Thanks,

Shawn

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