You will need to write a letter to Paypal's complaints department:

PayPal
Attn: PPEL Customer Complaints
P.O. Box 9473
Dublin 15
Ireland

Partial text from my letter:

In response to your helpdesk email ‘Disputes (Routing Code: (***) (***)`, I am requesting a copy of all documentation relating to the above complaints and their appeals be sent to me at the address above.

This documentation will form part of a complaint against Paypal that I am making to the UK Financial Ombudsman. I would therefore be grateful for a prompt response to this request.

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Include any relevant details so that Paypal know which transaction you are talking about. The Ombudsman directed me to ask for all documentation, which is something Paypal must supply upon request. They have 8 weeks to comply (they completed my complaint within 4) after which the Ombudsman will act without the information.

Link to Ombudsman complaints procedure:

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Hope this helps.

Mark

My Music : My Cinema