Originally Posted by Mark_H
I read in a recent Which? magazine about another guy who got into a similar scrape as me and for whom the threat of referral to the Financial Ombudsman got him a positive result. Same old story. Seems one needs to know their consumer rights and avenues of recourse and be prepared to fight their corner and to not be fobbed off by Paypal (or any other company for that matter)...

Mark

Mark,

I am currently going through an "issue" with Paypal. The long and short of it is that I sold an item on eBay, was paid by buyer and Paypal have refunded buyer as they have old me it was a fraudulent transaction. Unfortunately they told me that it was a fradulent transaction 8 days after the original payment so I had already shipped the item. Fortunately I had transferred the money to my bank account so my Paypal account is now in the red. Paypal have refused to give me any more info, stating data protection policies, on the transaction, I have however raised another dispute and am awaiting their reply (not holding out much hope though as their initial investigation involved them sending a few emails - laughable).

Can you tell me how you worded the email / letter to Paypal regarding taking the matter to the financial ombudsman please? (send me a PM if you don't want to post on here).

Thanks to George Mills for opening my eyes to Paypal with this post (I have taken a further look at www.paypalsucks.com). There are some real horror stories on there.

Any help would be much appreciated.

Keith.



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