Chris1971, have patience...I got home today to find both the letter as well as the key chain in the mail -- albeit, a cheap key chain at that.

That said, I will point out this fact...this is the least expensive and thus best value extended warranty I have ever pucrhased...it is priceless because the cost is $0!!!

Audio: Triad Monitor Golds, Surround Golds, Silver Subwoofers; Procella P-18 Subwoofer; QSC DCA 16622s, 1644, 3422, BASIS 922uz; ADA MACH IV B
Other: APC S-15s; Crestron
Sources and Video: Ran out of characters .....................