Upgrades will help them keep the customers they HAVE !!!

It will also keep the resale value up, so current customers won't be shy of expanding or upgrading. Confidence in resale value will also encourage current custonmers to experiment with other technologies Meridian offers.

A solid upgrade program and solid resale will help Meridian through slow times when they have not caught up with their implementation of technoligy customers wouldn't hesitate and second guess the technology and market when considering a purchase.

It will have loyal customers spreading the word.

High-End niche market will never fly off the shelves, that's the market Merdian is in. Word of mouth, loyalty, confidence will keep them moving.

This thread is about losing trust and confidence.

It was the 565 upgrade program that really boosted Meridian (it's partly what swung me over from Lexicon) and they have not really repeated it at that product level since then. Yet they still brag about the 565 track record. I had to move up to the 861 to get those sort of upgrades, but I'm still waiting for that HDMI card.

I agree with Malcom's comments. A lot of folks would pay 50% of list for an upgrade. Rather than have to go through the hassle and risk of selling the old for approx 50% of the new device and then buying new. I don't know if 50% is the right number but it's in the ballpark.

To Meridian's credit they have been great supporting product that was purchased used which does help resale value.

- Fiddler (IMHO)

If you think listening to music is fun, try learning an instrument.
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