Allow me to chime in on BOTH isb's and George's comments -- both of whom, by the way, I remember from my Lexicon days.
As a former Lexicon owner (and SMR Forum particpant) and TAG McLaren owner (and TMA Forum participant) I would say that those forums GREATLY benefited from the contribution by egineers and executives from both companies. The benefits, it should be noted, were bi-directional in that:
-- Company got feedback on issues/problems, requested products, requested product features, software/ergonomics, real word application issues, usage, etc.
-- End users got feedback timely software updates, insights into future product developments, trouble shooting expertise, realtionships with the company, etc.
To highlight one point -- the relationship that I developed with the lads at TMA exist to this day despite my jumping ship to Meridian. This, in my view, is such a significant benefit in and of itself for Meridian to participate...want to talk about creating brand loyalt...TAG McLaren Audio had me as a lifer due to my realtionship (i.e. e-mails, phone calss, etc.) with Udo Zucker (CEO), John Mulcahy (Chief Hardware Engineer) and Steve (Chief Software Engineer)...M really needs to think about this!
Just my $0.02