Maybe John could mention that quite a number of dedicated M customers, namely a large % of us hhikers have these concerns over the company's expansion.
It would obviously have to be put very tactfully and not as another excuse to winge about dodgy software and upgrade uncertainties but I would hope M would be keen to know how we feel and it might make them think a little - afterall this forum must represent a good 1000 M customers which in turn must represent a not immaterial element of its customer base.
I also think it would be a good idea to mention the aparent differing levels of customer support between the UK and US. Personally, I have been really pleased with M's UK support as seem most here but I haven't heard a good word about them from the other side of the pond...
Or maybe you Americans just have much higher expectations
Cheers
Simon