Indeed, it is a compassionate, poignant, and bittersweet story.
Contrast that with a retailer that impressed on me the extent to which they are a business and not a charity. A terminally ill customer had purchased one of their most expensive products. They duly delivered and calibrated the product at the customer's home.
When the customer subsequently asked for an adjustment on the product the retailer responded that while the initial calibration was free of charge they would have to charge several hundred pounds to return.
No compassion. None.
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