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Joined: Nov 2023
Posts: 17
Harmless
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Harmless
Joined: Nov 2023
Posts: 17 |
It also does nothing to explain why they used substandard components. Are they an official Meridian repair centre? If so, I would personally raise at least that point with Meridian.
One wonders if they use cheap parts in all the other expensive brands they repair (and whether owners know if they do).
That, in itself, would be a red-line to me, especially considering you paid a premium price - are you going to be happy knowing the caps aren’t decent? They claim to be an authorized repair center, but only The Repair Shop is listed on Meridian's site. I did reach out to Meridian but haven't heard back. Certainly not happy about the caps, it seems obvious that it's the cause of the noise floor issue. I also can't find much info on their quality other than a few anecdotal forum posts, so I don't have much to argue with them on that front.
-Travis
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Joined: Nov 2023
Posts: 17
Harmless
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Harmless
Joined: Nov 2023
Posts: 17 |
I would report all of this to Meridian UK, Meridian US, and make guys like
Ryan Donaher whom I believe may have a relevant 3rd party
Reseller of Meridian (Apex) of this type of behavior, it’s not consistent with the
brand nor reputation. I did reach out to Meridian earlier in the week to confirm whether or not they are an authorized Meridian repair center as they claim. I used the contact form on their website, but haven't heard back. Are you aware of a separate contact a US based division?
-Travis
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Joined: Jan 2013
Posts: 47
Mostly harmless
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Mostly harmless
Joined: Jan 2013
Posts: 47 |
I believe Ryan would be the best place to start look him up on LinkedIn.
However I have only worked with Marc Koval for > 15 years.
Last edited by JRZDRM; 2024-12-14 20:50.
861v8 || 818v3, UHD722, Oppo 105D, DSP8KSE L/R, DSP7200HCSE, DSP5K Rears, DSW, Kaleidescape Cinema One [x2], Roku4K, Apple TV || DSP6K - 2 channel, HD621 || Roon Core / QNAP TVS-872XT || 218 || MacIntosh CS200 || MacIntosh MI128 || DSP3200 L/R
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Joined: Sep 2023
Posts: 198 Likes: 22
Hitchhiker
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Hitchhiker
Joined: Sep 2023
Posts: 198 Likes: 22 |
I hope you are doing the communication by email, so you have written proof of the whole shazam...
As for mailing with Meridian.... tried it a few times but its seams that the cant find the reply button after the latest outlook update.
Some Meridian...
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Joined: Nov 2023
Posts: 17
Harmless
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Harmless
Joined: Nov 2023
Posts: 17 |
I hope you are doing the communication by email, so you have written proof of the whole shazam...
As for mailing with Meridian.... tried it a few times but its seams that the cant find the reply button after the latest outlook update. Sadly they're as bad as Meridian when it comes to emails. I am taking notes on all the calls though with dates and time stamps.
-Travis
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Joined: Sep 2023
Posts: 198 Likes: 22
Hitchhiker
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Hitchhiker
Joined: Sep 2023
Posts: 198 Likes: 22 |
Hmm thats to bad but you can install a call recorder on your phone. Don't know if it will hold up in court....(down here it doesn't unless you say your recording the call)
Some Meridian...
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Joined: Apr 2012
Posts: 3,174 Likes: 171
Hooloovoo
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Hooloovoo
Joined: Apr 2012
Posts: 3,174 Likes: 171 |
Maybe give them one more opportunity to fix, and possibly ask them to change caps to ones more in line with the premium ones Meridian fits (depending on how important that is to you), but after that if it’s still not fixed say you’ll be expecting a refund so you can go elsewhere?
HC: 861v4/ID40/LPS, DSP5000, DSP5000VC, DSP3100, SW1600, HD621, Oppo BDP-105, Sony VPL-HW55ES
2-Channel: Oppo BDP-105, TEAC VRDS-7/Trichord Clock 3/PSU, 551, Quad 303, Harbeth Compact 7ES-3, Kimber cables, Russ Andrews mains and supports.
Previous Meridian: 5000C, 5200SL, 7200.2, 6000, 562V.2, 568.2mm, 800v4, 808.2i, 818v2/v3, 861v8, 502
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1 member likes this:
TravisR |
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Joined: Aug 2011
Posts: 28 Likes: 6
Harmless
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Harmless
Joined: Aug 2011
Posts: 28 Likes: 6 |
Apex is the US distributor for M if I'm not misstaken, so these are the guys you should be reaching out to.
Cinema: G65, UHD722, 210, DSP520.2, DSP320.2, DSW.2
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Joined: Nov 2023
Posts: 17
Harmless
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Harmless
Joined: Nov 2023
Posts: 17 |
Apex is the US distributor for M if I'm not misstaken, so these are the guys you should be reaching out to. I appreciate it!
-Travis
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