It's a shame John Lewis aren't what they used to be.

We bought a £1300 Samsung fridge two years ago that started making unusual noises just before the two year warranty expired, but we weren't able to record the (intermittent) noise it was making until after the warranty had expired. When I spoke to them last weekend, John Lewis weren't in the slightest bit interested and when I mentioned consumer rights, their answer was 'well, if you want to take the legal route, send us a letter'.

Might as well have saved the money and gone to Currys frown That would have paid for most of the repair or paid for an extended warranty!

PS Apparently, a failed fan unit is a known fault with R68 and R69 fridges and Samsung have since redesigned the part.

Prolific music listener / Hi-Fi addict!