At present I have the speakers about 10 inches from the back wall, and say 3 foot from the side walls on each side. I have the heads tilted forward, and use the axis down on full -2.I think I will look again at the boundary setting and also I believe there is a servicing or factory menu, whereby the the bass and treble can be adjusted
I had this issue, in almost the same room/floor/room underneath situation with two sets of 6Ks. The first pair I actually sold as I couldn’t take the bass boom. A couple of years later I tried another pair and they worked like a charm in exactly the same room. None of it involved special footers, it was more to do with room placement (and possibly a maintenance matter on the speakers).
What is the LxWxH of the room and which way is the system oriented? In my case the speakers didn’t work across the width but were great down the length.
My initial thought is you have them way too close to the walls/corners. Try pulling them out considerably more into the room. You could try the 1/5th width/length placement to begin with. Don’t have the same distance from side walls to rear walls. I ended up almost feeling like the speakers were towering over the listening position, but the sound was great. Adjust the listening position too as this makes a big difference. If either you or the speakers are stirring in big peaks or nulls it’ll sound very unbalanced.
Try putting them around the other way in the room, if you are free to re-orient, sometimes this helps.
The other factor which may (I say again, may) have made a difference, is that the second pair I bought had just been serviced and the tweeters replaced with new.
The procedure I think you’re asking about is for service techs to adjust new tweeters, not for correcting the levels of treble/bass - you have the bass and treble controls in DSP for that.
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