Hello everyone,

I have an issue now. I downloaded the Legacy Program. I purchased the Startech ICUSB232FTN cable. I turned off my 561 in the back. I connected the cables: DB9 to the 561, USB to my powered USB hub.

I opened the software and configured things they way I wanted. I then turned the 561 on and put it in standby. But when I hit "store" in the software I got the following response (I don't know how to embed an image):

PROBLEM FINDING PRODUCTS. THE PRODUCT COULD NOT ME FOUND ATTACHED TO ANY CONFIGURED SERIAL PORTS. DO YOU WANT TO:

1. RETRY
2. CANCEL
3. MANUALLY UPLOAD USING THE PORT SELECTED BELOW It then gives me a list of COM1, COM2, COM3, or COM4. But it will only let me select COM1 (the others are greyed out). I checked and my USB-to-RS232 cable is showing, via my USB hub, that it is USB SerialPort COM3.

I have a newer computer. It doesn't even have a DB9 connector on the back for "COM1".

The Startech interface cable also says it has "COM retention, allowing the same COM port value to automatically be re-assigned to the port if the cable is disconnected or the host computer is rebooted".

I disconnected the USB /RS232 from the hub and plugged it in directly to a USB in the back of the computer. Same results.

HELP PLEASE!!!!

Theater: 565/562v, 519, Analog speakers (NHT & Velodyne) Pioneer LaserDisc, Sony PS3, Comcast Cable
Office: 561, DSP5000.2, NHT rears, Acurus Amp, Technics Turntable, Sony SACD Changer, PC Digital out