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#292579 2020-04-16 14:51
Joined: Oct 2012
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Hitchhiker
Hitchhiker
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Hello All,

This morning I find that I cannot access Tidal from Sooloos.

I went through the regular steps to trouble shoot. Hard Off shut down of the C15, MS600 and 818, but still no Tidal.

I can log into Tidal on my phone and laptop and it works fine. I can also play all my bookmarked Tune-In radio stations on Sooloos, but no Tidal.

Anyone else having this problem?


818v3, DSP7200SE, F80, Roon Nucleus Titan.
Joined: May 2001
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Hooloovoo
Hooloovoo
Joined: May 2001
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Just checked and working fine here in the UK.

Try deleting and re-adding your TIDAL account in Sooloos...


"Wonderful perfect quadraphonic sound with distortion levels so low as to make a brave man weep" - Prostetnic Vogon Jeltz of the Galactic Hyperspace Planning Council
Joined: Oct 2012
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Hitchhiker
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Thanks for the tip.
I gave it a try but no luck. Tidal will still not let me log in through Sooloos.
Strange.....

I did not shut down my cable modem and router first time around.
I'm now going to try that as well as shutting down the whole system.


818v3, DSP7200SE, F80, Roon Nucleus Titan.
Joined: Dec 2004
Posts: 6,569
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President of the Imperial Galactic Government
President of the Imperial Galactic Government
Joined: Dec 2004
Posts: 6,569
Likes: 13
Roon have a service failure on all its online content just now, perhaps Sooloos are also effected


No 18 in the Hall of fame smile I have simple tastes; I am content to settle for the best:
GIK monster bass panels, rear wall. QNAP TVS 471i3. Roon into DSP5200SE via 210/ 218 zone... Explorer 2. Bluesound Pulse 2, Mini & Flex. 596v1, 518, Foxsat HD, Sony BDP, Pioneer 5090, 2 Chromecast's for LRB videos. MS200 to F80 for a Roon zone

Joined: Aug 2012
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Harmless
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Same here. Tried all what you tried. Connected to Tunein radio, my internet connection is OK and I am able to find my regular library. But not Tidal.

Just hoping it is an issue with Tidal and its connectivity to Sooloos and Roon rather than something else.
I have always been afraid of the time when Tidal will not be able to connect with Sooloos due to lack of compatibility.


axe
Joined: Oct 2012
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Hitchhiker
Hitchhiker
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Well, I'm still out.
But I am feeling a little better as it's not likely some gremlin in my system.
Hopefully it's an issue at Tidal and not with Meridian/Sooloos.


818v3, DSP7200SE, F80, Roon Nucleus Titan.
Joined: Dec 2004
Posts: 6,569
Likes: 13
President of the Imperial Galactic Government
President of the Imperial Galactic Government
Joined: Dec 2004
Posts: 6,569
Likes: 13
Roon is back online again, may be worth trying again


No 18 in the Hall of fame smile I have simple tastes; I am content to settle for the best:
GIK monster bass panels, rear wall. QNAP TVS 471i3. Roon into DSP5200SE via 210/ 218 zone... Explorer 2. Bluesound Pulse 2, Mini & Flex. 596v1, 518, Foxsat HD, Sony BDP, Pioneer 5090, 2 Chromecast's for LRB videos. MS200 to F80 for a Roon zone

Joined: Apr 2004
Posts: 12,733
Likes: 88
Don't Panic!
Don't Panic!
Joined: Apr 2004
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The OP's problems started hours before out outage Chris.


Roon Developer and ex-moderator of this Forum
I am #25 in the HH1 photo of fame.
Joined: May 2013
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Hitchhiker
Hitchhiker
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Joined: May 2013
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Just tried searching for a new album in Tidal (via Sooloos)... no joy.

Removed account in Sooloos and tried to re-configure. Still no joy.

Came onto this site to see if anyone had posted... at least I can rule out an error on my part smile

Hoping it’s nothing too sinister... ie Tidal not being supported anymore within Sooloos.


Music Room: 818v3, DSP8000SE (SpeakerLink cables), iPad control
Shunyata Denali Power Distributor, fed by SIgma NR V2 + Sigma digital(818) + 2x Alpha NR(DSP8000SE)
Network Acoustics ENO filter + Rubicon Switch(powered by IFI IPower Elite)

Office: Stax SRS2020 via ifi Signature
Spare: DSP5200 + MC200

Running Roon Core on SonicTransporter
Joined: Jun 2016
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Harmless
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I am having the same problem with Sooloos, nothing I did including changing my password in Tidal works. Sooloos just does not recognize my Tidal account.


Ultra DAC, Antipodes K50, Spiral Groove SG 1.2, Lamm LP2, T+A T1210R, VTL TL 7.5iii, Lamm M1.2, Wilson Alexia 1
Joined: May 2007
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Paranoid android
Paranoid android
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I am not running my Sooloos kit currently, but these problems are very strange because only a few days ago (last Saturday) I got an email from Tidal telling me that I could enjoy Tidal now through all sorts of different equipment which they then listed. All the modern stuff is there, but Meridian's entry promotes and refers to just Sooloos!


Cinema/Music: Trinnov Altitude32 8-16,218,Cloud 4 channel, Marantz UD5007,DSP5200SE(2+C),DSP3300(4),DSW(2),271,MShort Ceilings,AppleTV 4K
TV: Marantz SR7013 Wharfedale Diamond 9x4+Celestion(C)
Music: Roon,i7NUC8gen,QNAP TS253A, Sony Scala, MS200, Garrard DDQ650,Wharfedale Diamond 12.3
Kitchen: AD88 (bluetooth via i80).
Joined: Aug 2010
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Paranoid android
Paranoid android
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same here, my Sooloos MC200 can't connect with TIDAL since today. I tried to turn off and on, delete my account and add it again, nothing...


Jerome
Music: NUC + ROCK + QObuz > MS600 > G65 > DSP8000SE + DSP5200HC.SL + DSP5200SE rears
Movies: Apple TV > HD621 > G65 > DSP8000SE + DSP5200HC.SL + DSP5200SE rears
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