Although not currently an M user since my G95 died and support expired I do still follow developments.
Any customer facing company knows that the way to a customer’s (current or future) heart is via communication and transparency.

It is extraordinary and depressing that in the case of the 210 this is not the case (even through PP's it seems)
If it’s not "our fault" say so--if it is say so!

Nothing alienates more than silence.

Marantz NR1710, 5x Martin Logan Fresco i, BW PV1 sub,, Panasonic TX55GZ950, Sky HD+,Panasonic DP-UB820 Blu-Ray.