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Joined: Aug 2009
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Pan-dimensional being
Pan-dimensional being
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Joined: Aug 2009
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Likes: 67
I'm not sure if this has changed since, but I had to request a refund when I upgraded from an annual license to perpetual. I had initially thought it would be handled automatically.


Prolific music listener / Hi-Fi addict!
Joined: May 2008
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President of the Imperial Galactic Government
President of the Imperial Galactic Government
Joined: May 2008
Posts: 8,506
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Hi,

Nothing has changed and you shouldn’t have needed to request the refund, but I know sometimes Roon’s payment system has a hiccup.

Regards,
Carl


861v6+ID40, HD621, 8000.2, 7200HC, 7200.2, SKYQ Silver, PS3, PDP-LX6090, QNAP TS870-Pro (8*6TB), Roon, iPadAir2.
[In Reserve] C15, MD600 (2*3TB), TwinStore RM (2*2TB)
Joined: Aug 2002
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President of the Imperial Galactic Government
President of the Imperial Galactic Government
Joined: Aug 2002
Posts: 4,579
Likes: 22
Originally Posted by Jeremy A-H
I'm not sure if this has changed since, but I had to request a refund when I upgraded from an annual license to perpetual. I had initially thought it would be handled automatically.
That was my experience too, but it fairness they sorted it immediately when I emailed them.

Cheers

George

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