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Originally posted by ncpl:

Now, this will really tick you off......My G68 developed a fault last week and had to go back to base for a new DSP board. The "idiots" and "morons" returned my G68 in 5 working days.
Yea Nick, you must be specially treated. My units took 6 weeks to be returned earlier in the year wink

On a more serious nature, there does seem to be a huge disparity between the quality of technical support available here in the UK and that available in the US. But then, the converse is true when dealing with US companies such as Microsoft - its almost as if the UK market and British English language, post codes, PAL, 50Hz video etc etc does not exist and we have to conform to someone elses view of things.

So for once, its nice to be on the right side of the pond for a change.

Meridian owner since 1992
Prime & PSU, Focal Elear headphones, Roon (ROCK 8Gi5 NUC), Explorer 1 & 2, F80. 200/203, various Sonos (via Roon).