Pure_Audio, I'm curious. It's obvious that after sales service and residual values are important to you. If both factors prove to be crap (as you clearly feel they are) why are you considering Meridian as a brand? Why get vexed about it when there's a world of other manufacturers out there who are all vying for your business?

FWIW, I can't recommend Meridian's after sales support highly enough...I've had consistently good experience with them, for repairs when necessary, and ongoing support regarding advice or parts. Edd Stoneham in Technical Support managed to source a long discontinued remote for me, for a 13 year old product, having remembered it from a conversation four months previously. It's the UK guys like Edd who are a very important part of the brand offering for me...and there are many of us who have similar experiences with the rest of the UK support team. As has been noted above, most of the gripes seem to be about the US support guys.

On the broader point of delivery times, it's very annoying to have to wait, but the kit is obviously selling faster than they can make it. I don't think that it can all be going to brand new customers who will buy once, then wash their hands of the brand...

Cheers

George