The support in the uk is always very good I have never had to use the Meridian america support maybe this is the issue as most of the bad posts seem to come from over the water.

us guys in the UK have access to Edd, Des and Boris and I have never had any issues with the advice given. I have even left messages and got an answer which most other companys would have just not bothered. I rarly have seen good comments about the US support guys.

I think maybe it just depends who you get in the end.

Michael