I have the same issue with my C10.

The C10 will go into infinite reboot loop when playing tracks directly from Tidal. I believe there's no problems if the album or track was already imported to the library.

C15, QNAP TS453a, 218 (3u), MS600, Roon Nucleus+ 4TB SSD
2Ch: Devialet 250 PRO, Focal Scala, Velodyne DD10+ (2u), PS Audio P12, Transparent MM2
HT: Anthem 1140 & 540 8K AVR, Panasonic BD, 7.2: Triad & DD10+
JVC RS4300, Stewart 110" screen,
House: Triad Amps, Sonance speakers, PS Audio P10