Meridian Unplugged - Powered by MrTechGuy.co.uk Forums Discussion Meridian - Streaming Unable to export due to 'Sooloos Helper' processes not running

Not seen this one before!
Message on my Control:PC when I click on the Export tab:

Quote

Export features are not available because Sooloos helper processes are not running or are unable to connect to the system core

Everything else is working playing tracks, Importing tracks etc.

Also now getting a

Originally Posted by Windows 7 Message

Sooloos Helper has stopped working

Can anybody help please? Is it something I need to re-install?

Russell P

Hi,

If not done already, reboot your PC.
If that does not help, uninstall Control:PC, reboot and then reinstall it.

That should make sure it is installed corrected, if you get any messages from your firewall about allowing connections during or after the install you should allow the connections.

Regards,
Carl

Hi Carl

Thanks for that. Has at least solved the problem of getting Sooloos helper to work OK, but have encountered another problem.

Having not done any exporting before (that I can remember) I don't appear to be able to identify what stuff I want to export?

I've set up an Native Format folder on my desktop as the repository for my exports but I cannot see how to identify what tracks / albums I want to export? I tried ticking the 'Export all Sooloos tracks to this repository' and of course it started to do that which is not what I want to do!

I've managed to stop that now but when I look at the Control:PC guide, it says there should be an 'Open Sooloos Volume' button I simply click on, select the tracks I want to copy from the S: drive and then just move them over to the repository folder.

The problem is I cannot see the aforementioned button anywhere!

I've visited the 'Export Format' in the setting page which currently has the first option ticked i.e. NONE (Do not transcode audio for export). All my files are stored as FLAC and I have chosen 'Native Export' so I guess this setting is correct?

I'm obviously wary of doing anything different as the warning attached to changing this i.e. 'Any change to these settings will cause audio in export format to be created for your entire library, which may take hours or days to complete'!!!!!!!!!!!!

The only button I can see on the export page is 'Scan for problems'

Again, your help on this would be most welcome.

Regards

Russell

Hi,

I think you have a version old version of the Sooloos guide as it reference the S: drive.

To select the albums to be exported.

In Control:PC go to the album as you would do when you wish to play it, then display the album details on that popup window there is an export tab.

In that tab, select the export destination and then then click the mark all tracks box.

Jobs done (for that album).

On the Control:15 (and I assume Touch:PC) it is possible to bulk select and export ... but I don't think you can with Control:PC (and I can't check from here).

Alternatively you export by tag on Control:PC.
So you would first tag all the albums you wish to export.
The create a new native export folder named say "tag123".
The select the option to export all "tag123" albums.

Regards,
Carl

PS Have a read of the "Advanced Sooloos User Guide"

Hi

Have tried the first option which appears to be the most simple but nothing gets exported to the destination folder. Have waited for about 10 mins whilst the 'Exporting files to destination' message appears in the Albums Export tab but when I look in the destination folder nothing has been exported? I also looked in the setting export tab to see what was queued for transfer but again nothing was there?

So I have just changed the destination folder in the Settings Export tab to something different and noticed a red message appear very very briefly on screen saying something like 'Export destination failure'?

I guess this may have something to do with it?

Russell P

I suspect it still trying to perform the Export ALL in the background and is now confused.

I recommend deleting all the export folders in Control:PC and on the PC's disk then reboot and then start again.

OK will try.

Thanks

Russell P

Sorry, still getting nothing to export

This time though I could read the message that was on the export tab screen for a couple of seconds which was

'Export Stopped. Destination not Accessible'.

All I did was set up a folder on the PCs desktop. Can't imagine there has to be a specific location to use for the export destination?

What on earth could this be?

RP

I'm not 100% sure but I suspect the core is still trying to perform the original export all that your request and is having problem.

Try rebooting the MC200 as well.

Did that last time as well as the PC. Maybe its time to try the tagging option but I cant see how that will work if the destination folder is inaccessible?

Destination folder problems aside, the easiest way I exported was using the Sooloos iPad app. Of course, if you don't have an iPad then that's no help. As far as the destination folder is concerned, is the correct file path shown for the folder in Control:PC ?

Thanks for this.

Yes the correct destination is shown in the folder. I know this is OK as when I accidentally clicked on the 'Export all Sooloos tracks & playlists to this Repository' (see first posting above) then everything starting being copied at an alarming rate to the correct folder!

I do have an iPad 4, so am intrigued how to export using that. Please tell all!

Russell P