Meridian Unplugged - Powered by MrTechGuy.co.uk Forums Discussion Meridian - Streaming Can M predict hard drive failure

As one of our Premium Partners has pointed out in the thread mentioned, we do not check periodically for faults on drives. Rather, we use the remote monitoring in two other ways:

1. We often check parameters of specific units as a reaction to report of problems.

2. From time to time, circumstances arise which lead us to investigate groups of products (or even the or the entire population). For example, earlier this year we found the potential for a problem with some hard-drives in Control:15. We scanned the entire Control:15 population for rogue units and were able to identify them. With the assistance of our distribution network, we were able to locate the affected units and deal with them. This involved changing the hard-drives in about 10 units globally.

As pointed out in another post on the thread in question, the statements on our website and on our datasheet do include the words “can” and “may”. We could try to hide behind these, but we won’t do that. Instead, we accept that the emphasis we have placed on the remote-support feature is somewhat overstated and is likely to lead some customers to think that we regularly check units without provocation. We’re sorry for contributing to this misperception and, as a result of the thread, we have now removed the sentence concerned from the “signature features” section on the Media Drive 600 page.
We’ll also look into the options for dealing with the statement on the datasheet.

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I’ll put the suggestion of a disk health page forward as a “product enhancement request”. As you can imagine, this is quite a long list, so I will avoid making any promises of action right now.

Finally, I’ll just repeat our regret that that we didn’t realise sooner that we’ve presented the capabilities of remote-support in the way we had. Even if the words are not factually incorrect, we need to consider how we present them.