Meridian Unplugged - Powered by MrTechGuy.co.uk Forums Discussion Meridian - Streaming Can M predict hard drive failure

As one of our Premium Partners has pointed out in the thread mentioned, we do not check periodically for faults on drives. Rather, we use the remote monitoring in two other ways:

1. We often check parameters of specific units as a reaction to report of problems.

2. From time to time, circumstances arise which lead us to investigate groups of products (or even the or the entire population). For example, earlier this year we found the potential for a problem with some hard-drives in Control:15. We scanned the entire Control:15 population for rogue units and were able to identify them. With the assistance of our distribution network, we were able to locate the affected units and deal with them. This involved changing the hard-drives in about 10 units globally.

As pointed out in another post on the thread in question, the statements on our website and on our datasheet do include the words “can” and “may”. We could try to hide behind these, but we won’t do that. Instead, we accept that the emphasis we have placed on the remote-support feature is somewhat overstated and is likely to lead some customers to think that we regularly check units without provocation. We’re sorry for contributing to this misperception and, as a result of the thread, we have now removed the sentence concerned from the “signature features” section on the Media Drive 600 page.
We’ll also look into the options for dealing with the statement on the datasheet.

...
I’ll put the suggestion of a disk health page forward as a “product enhancement request”. As you can imagine, this is quite a long list, so I will avoid making any promises of action right now.

Finally, I’ll just repeat our regret that that we didn’t realise sooner that we’ve presented the capabilities of remote-support in the way we had. Even if the words are not factually incorrect, we need to consider how we present them.

Hello to the well informed,

I am on the verge of pulling the trigger on a purchase of a used MD600 but after reading some conversation here concerning hard drive failure I am not wanting headaches. The price for the unit is fair with it coming with both drives (not having to buy separately)but I just don't need issues with a unit that won't be under warranty and my dealer not being close by and also reading here that M does not truly completely monitor for issues that may come up. I also see that those who own them are selling them off and going to QNAP?

I am planning on upgrading my 808v5 shortly to v6 and with the MD600 I was looking to getting into streaming and also storage then moving into MQA with the appropriate speaker upgrades in the future. My plan was to experience streaming through the MD600 then move up. With the concerns that I see mentioned here is there a possibility that the MD600 could conceivably be able to take SSD's for drives hoping that that would help with drive failure?

Just a thought. Any thoughts would be greatly appreciated.

I would want to stick with the MD600 but it seems like a roll of the dice. Hector if I may ask how many hours, or time in months or years did you have on your unit before it became unstable and was it only the drives and nothing else contained within the MD600 that was of concern?