This forum is not the place to report issues to Meridian. The correct way is through a Premium Partner or via Meridian support email if no joy with a PP.

Meridian owner since 1992
Prime & PSU, Focal Elear headphones, Roon (ROCK 8Gi5 NUC), Explorer 1 & 2, F80. 200/203, various Sonos (via Roon).