Originally Posted by Gianni
Will Roon have the service support model and bandwidth to offer an equivalent service over a wide and expanding range of combinations of NAS, computer o/s and hardware, etc?

Not disagreeing with your capital investment calculations but I suggest your operational costings may not be equivalent or complete.
Roon are still a relatively unknown quantity and who knows how they will be as a company in the future

However, even a brief glance at their Roon Forum shows how much more Supportive and Responsive they have been to date.......just on a different planet compared to how Meridian have ever been in support of their Sooloos kit, whether early on in the takeover or recently

Problems are reported to Roon and responses given in MINUTES or Hours.......with Fixes issued very quickly within a week at the outside

A Meridian user, used to Meridian's less than communicative nature for the past several years cannot help but be "shocked" at the level of openness and clarity on the current issues and how long they will take to solve.......as well as openness on the "Roadmap", which helps people make decisions about what's required for the future

Everyone knows that Roon still need to prove themselves in the ongoing business reality of "many users, little resources" [which equally applies to Microsoft, Apple and Google by the way]......and only time will tell if their Subscription income is put to the best of use when it comes to a proper support infrastructure.......

However, I can say that Roon are off to a very good start in the brief period since their breakaway from Meridian......and if they can maintain that momentum and diligence, they will be a force to be reckoned with......and a company well worth supporting

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