Originally Posted by Gianni
how would you value Meridian's on-line support and their ability to access, debug and diagnose problems in their software and hardware? I think those costing elements are included in the capital outlay on a core device.
Sorry Gianni, but about the most polite thing I can say about Meridian support of their Sooloos offerings is that it's just as well that I love the sound that is produced by their variety of Endpoint!!!......I really can't be any more positive than that

To deal with your above question: Is there any evidence of Meridian actually being able to remotely "debug and diagnose problems" in their Sooloos offerings?? There are oh so many posts on here about Users' Drives failing, and never hearing anything from Meridian about those failures [either ahead of time or afterwards], despite Meridian's marketing claims to the contrary

How many users here have had Meridian connect to their Sooloos kit and remotely diagnose a problem.......as opposed to shipping the unit back to Meridian for repair??

How many Problems [Hardware & Software] are solved here by HH Members, rather than the PP's or Meridian themselves.....I would go so far as to say that Meridian and their PP's rely almost too heavily on the very supportive and knowledgeable members on here.......and I'd ask Sooloos users to consider their daily usage WITHOUT the help and guidance they receive here from HH members......with little to no contributions from HQ or their PP's [with 2 notable exceptions]

How long have Meridian taken to react and solve fairly serious issues with the Sooloos software......these have ranged from the Metadata service being down frequently and without notice......to problems with the iPad app not working properly.......to ControlXX being unable to connect to the Core etc., etc.

As for the critical processes of Backup and Restore: These processes are now so prehistoric and out-of-date that they have long passed the point of being 'fit for purpose"........IMHO anyone who relies solely on these Backup processes from Sooloos is just a time bomb waiting to go off........No Audit Trails of Files / Albums backed up.......Backups taking FAR longer than they should take.......Backups failing in the middle of a routine, with no explanation given.......Restores resulting in Deleted Albums being restored.......the list goes on.......and on

IMHO, Meridian Sooloos kit comes with a high capital outlay for what in essence are fairly standard IT items......and come with many promises of Integration & Support etc.......but IMHO, the only one that really delivered upon is the Sound Quality......and to be fair, that is delivered in Spades!!.........everything else????


Last edited by Ronnie; 2015-05-12 10:12.
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