Meridian Unplugged - Powered by MrTechGuy.co.uk Forums Discussion Meridian - Streaming Unable to restore backup on QNAP

Could you please try the following as I believe the issue to be with the different Meridian streaming version numbers.

-Please setup and run your Meridian streaming system as you had previously so that it's functional.

-Install the Sooloos App on the QNAP as you've done and ensure this is running on your Meridian streaming system as StoreQNAP.

-PLEASE DO NOT IMPORT ANY ALBUMS AT THIS STAGE.

-You should now have a functioning system with StoreQNAP under your devices.

-Please wait a few hours until you receive an automatic update notification to bring the StoreQNAP up to V2.406.

-Once done, you can disable Store on all other devices and try importing another album to see whether this rips to the QNAP destination.

Give this a go and let us know how you got on.

Best regards,

Chris

Chris

Okay I will do as you say. The system is up and running and playing music as I write. For your information, the following is the result of today's deliberations.

Just had a long conversation with Russ on how my network is set up and although it's extensive it is still quite straightforward. Russ has also been through the installation screen shots and cannot see any issues with the way it has been installed. To clear up any confusion, the QNAP unit I am trying to install is an 859 not a 569 � my apologies. I also have a QNAP 809 on the same network but this does not have the Meridian app installed. Thank you Russ for all your help � it is most kind.

We did identify one unusual aspect to my network in that that I had my Core (Ensemble) in the house and my Store (TwinStore and now QNAP) in my office, which is about 75 metres from the house. To eliminate any issues with this long cable run, I have just switched the Core to a C10 I have in my office and which is on the same switch as my TwinStore. I have then re-positioned the QNAP so that it is also on the same switch. In other words, simplified the switch arrangements and eliminated the long cable run to house such that Core (now C10), TwinStore and QNAP 859 are now all on the same switch and within a few yards of each other.

I then got some strange results. The Core (C10) showed the following error message:



I rebooted the C10 and the error message disappeared.

The C10 is now showing the following information regarding the QNAP: (ie still "loading")



However, Control:PC is showing the following: (ie QNAP, which is 0089bc9f89c, is showing as "online")



Not sure whether to get out the cheque book or the sledgehammer or both, but at least music is still playing ...

I'll respond to Nick's points after I get the update from the Mothership. Not sure I understand what has happened here to get myself out of sync.

Chris

Nothing received yet in terms of automatic update. I assume I will get a message via my C10 but wasn't quite sure in the case of the QNAP Meridian apps. Have I somehow managed to use the wrong version of the app?

Kevin

Hi Kevin,

As long as you're using the application found on the Meridian support area this is the one to use. Can you confirm that you are using that one?

You should've received an update by now, would you mind checking on Control:PC or Control:Mac to see whether an update message is shown?

Chris

Chris

The application was indeed downloaded from the Meridian website only last week.

Where do I look on Control:PC for messages? I've only ever picked up update messages on my C10 in the past.

Kevin

Normally with the links for Play, Import, backup, etc. you have a "message" one added.
It goes away once acted upon.
Another, Chris

Thanks Chris. That explains why I've never spotted it! There's certainly nothing there at the moment.

I find a re-boot of the core sometimes prompts an update message when there is one to be had. So rather than wait for a scheduled push the reboot triggers it.

Worth a try.

Just re-booted. No message.

How do they know who to send the message to?

AFAIK each Sooloos system pings the mothership from time to time.

It must be quite a sophisticated system if it can identify my system only by the specific nature of the problem I have posted on the forum. Perhaps that teleportation tweak isn't so mad after all!

He'll only get those messages if he's registered the system with his dealer, right?