Originally Posted by Huw
Perversely the airing of the responses resulting from this initiative have given the opportunity for HHs to express their opinions about Meridian's poor marketing even worse customer service (including tech support). I guess neither of these were unknown to most owners, but the Forum's announcement has provided the opportunity to express once again these negative views... I am sure that was not the Moderators intended effect. Similarly the Premium Partners with the exception of Rick have also received criticism - also presumably the opposite of their wishes. Overall then an exceptionally bad piece of PR.
It could be seen as an opportunity to clear the air. Meridian chose to concentrate on making and not directly selling in order to stay in business, being a small volume brand I'm sure they couldn't sustain too much support activity. I prefer Meridian in business but with a less than perfect customer service than having gone down the pan.

As I understand it, they chose to become a luxury brand, selling to that market via glossy magazines, boutique shops, product placement and in rich markets like China/Asia/Russia. We're not going to keep the factory going. Add the car audio (hope that proves profitable but good for the luxury branding) and then the fast growing media streaming market (Explorer/Director) and hopefully things are looking bright(er).

I see our small corner of the market as literally that, not a biggy for M in the big scheme of things but I think they really love us and have gone to some lengths to respond to the situation.

Residual values are tricky though. How's that for an understatement.