Firstly I am not a professional PR person, but I am reasonably well versed in marketing in the B2B sector.

This debacle seems to have served nobody well so far and some have been badly damaged. Reuben has come out as the good guy ( which he is) and the other parties varying degrees of damage to their Brand -a key value in retail marketing.

Perversely the airing of the responses resulting from this initiative have given the opportunity for HHs to express their opinions about Meridian's poor marketing even worse customer service (including tech support). I guess neither of these were unknown to most owners, but the Forum's announcement has provided the opportunity to express once again these negative views... I am sure that was not the Moderators intended effect. Similarly the Premium Partners with the exception of Rick have also received criticism - also presumably the opposite of their wishes. Overall then an exceptionally bad piece of PR.

Curiously but perhaps predictably not a single comment from Meridian, and I think also not the Premium Partners. Maybe they are all still wondering how to dig them selves out of this (unintentional) PR mess.

Finally a subjective observation ... I have the feeling that with exception of this thread , the Forum has gone very quiet. Posts in all sectors seem rather less than usual... Cause and effect who knows? But something is amiss.

Best regards from a fervent Forum supporter,
Huw

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