It seems to me it's a new system so you have to register first. When you first register it sends you a password via email to the email address you give when registering. I don't think it knows anything about the old support registration system.

It confused me at first... (and furthermore I couldn't copy/paste the password they sent had to type it in but that might have been me...).

Once in the second time you can change the password to something you'll remember.

Chris


Lounge/Cinema, Trinnov, DSP8000XE, 4x 320.2 in-ceiling, M6 rear, 2x DSW.2
Roon Nucleus+ and 320.2 in-ceiling in many rooms (KEF in-ceiling in bathrooms)
Spare: DSP5000, 598, 562v2, 500Mk2, 518, 519, 504, 101B, M3, 861v4, 800 DVD, MS600, MC200