Thanks to all you guys who kindly replied. My rep did connect his PC by ethernet but it didn't work. I did update Sooloos as soon as I got the message. I will mention all your responses to my rep.

Regarding the fact that I may not have zapped all files from the delete of previous Control:Mac, when I try to download it again I get the message "no Sooloos system Core", is that feasible just because some old files might still be there.

Wouldn't it just think I already had Control:Mac?

Thanks,
Alex

Control:15, QNAP, DSP5200SE, 818v.3,Panasonic 55" TV, Panasonic bluray player, Stax SR 009 Earspeaker System, , 27" iMac, iPads Mini & Air, iPod touch.