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Joined: Sep 2009
Posts: 5,358 Likes: 2
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: Sep 2009
Posts: 5,358 Likes: 2 |
Get support for your Meridian productsA repository* for support documents, instructions, drivers etc. [* Joke for Australians: not a suppository.]
Ex-moderator
Sitting room: dCS Network Bridge, 818v3, HD621, 8kSE
Library: dCS Rossini Apex DAC/Clock, Clearaudio Performance Wood, Audio Research PH2, Mjölnir KGST, Mjölnir PureBipolar
SWMBO Room: 210, D33
Kitchen: RPi/RoonBridge, Genelec 6010 actives
Desk: Merging Anubis
Server: Roon/ROCK/NUC
Headphones: Stax SR-X9000, Stax SR-007, Stax SR-404LE, Audeze LCD-X...
Oldest audio file: 1889 Edison cylinder
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Joined: Nov 2000
Posts: 2,766 Likes: 6
Robert.W Great Green Arkleseizure
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Robert.W Great Green Arkleseizure
Joined: Nov 2000
Posts: 2,766 Likes: 6 |
Thanks Ludwig,
I just mailed some question, I will report when they answer.
Thanks
Robert
800v3/218/271/8k.2/5k5s  /5kC/DSP3200/Reviver/ TT-ELP/Graham Slee Revelation/Trinnov Altitude 32/OPPO 205 __Ayon/HB/Shunyata/Miltzow -- power cables, __Ayon/Jungson/Miltzow --analog, Miltzow-- digital, __Vortex/WMA ,
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Joined: Apr 2004
Posts: 12,733 Likes: 88
Don't Panic!
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Don't Panic!
Joined: Apr 2004
Posts: 12,733 Likes: 88 |
Hmm; can't seem to login with my usual email and password...
Edit: Doesn't recognize my email address when I try a password reset, so am wondering if this is a completely new system. Hope not.
Last edited by VirusKiller; 2013-08-12 21:58.
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Joined: Aug 2001
Posts: 1,703 Likes: 4
Knows where his towel is
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Knows where his towel is
Joined: Aug 2001
Posts: 1,703 Likes: 4 |
OK so I go to the support hub and want to view the firmware release notes. What do I click?
I notice the Returns Policy is in line with distance selling regs and for online sales.
Malcolm
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Joined: Aug 2004
Posts: 655 Likes: 1
Paranoid android
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Paranoid android
Joined: Aug 2004
Posts: 655 Likes: 1 |
There seems to be no legacy support or handbooks section etc. - albeit a saved link to a handbook PDF still works, but no way to navigate there from their support page.
Roon/Tidal, SBT, Trinnov ST2 , Twin Devialet D premiers, Vivid Audio Giya G1 Spirits, dedicated and treated room.
Meridian gear: 568.2mm and DSP5000's acting as TV speakers.
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Joined: Aug 2012
Posts: 375
Hitchhiker
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Hitchhiker
Joined: Aug 2012
Posts: 375 |
I'm having the same problem. It even didn't recognise me after registering a new product and getting a fresh password.
Update. Found out that the email address field is case sensitive and auto caps had started my email with an uppercase, I've got back in now.
Geoff
861v4-LPS, ID40, MC200, Roon, Tidal
DSP7000, DSP5200HC, DSP5000.3, Oracle Delphi IV, SME V, Dynavector DV17mk3.
Mac Mini(2010), Synology NAS/Plex Server
Schitt Lyr, Audeze LCD-2, Sennheiser HD800, Beyer Terminator v4.
Oppo BDP-93/Vanity93Lite, Sony PW-10, Grandview 100" screen
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Joined: May 2008
Posts: 8,505 Likes: 78
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: May 2008
Posts: 8,505 Likes: 78 |
Case sensitive email address, that's a bit sloppy. I hope it is fixed as it will catch lots of folk out leading to frustration.
Regards,
Carl
861v6+ID40, HD621, 8000.2, 7200HC, 7200.2, SKYQ Silver, PS3, PDP-LX6090, QNAP TS870-Pro (8*6TB), Roon, iPadAir2.
[In Reserve] C15, MD600 (2*3TB), TwinStore RM (2*2TB)
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Joined: Apr 2008
Posts: 268
Hitchhiker
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Hitchhiker
Joined: Apr 2008
Posts: 268 |
A repository* for support documents, instructions, drivers etc.
[* Joke for Australians: not a suppository.] Good one Ludwig. Here in Australia I still smile when I think about our opposition leader's "suppository" reference to our prime minister when he should have said "repository". Meridian's new support hub is now all the more needed in Australia because there has been no Meridian partner/dealer/importer since early 2013.
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Joined: Aug 2004
Posts: 7,950 Likes: 19
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: Aug 2004
Posts: 7,950 Likes: 19 |
Case sensitive email address, that's a bit sloppy. I hope it is fixed as it will catch lots of folk out leading to frustration. The name part of email address is case sensitive although the domain name should not be. I.e. FredBloggs@domain.com is different to fredbloggs@domain.com But fredbloggs@domain.com is same as fredbloggs@DOMAIN.COM If Geoff's email name started incorrectly with a cap then it was legitimately rejected. However, I agree that mixed case cause confusion as some mail servers use strict case handling whilst others are more lax, including disregarding other characters such as '.' In the email address. But its all down to how the email server is configured and IMHO, it's not up to Meridian to assume that an email address can be treated less strictly than the standards specify.
Meridian owner since 1992
Prime & PSU, Focal Elear headphones, Roon (ROCK 8Gi5 NUC), Explorer 1 & 2, F80. 200/203, various Sonos (via Roon).
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Joined: Jan 2001
Posts: 4,014
Vogon Civil Servant
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Vogon Civil Servant
Joined: Jan 2001
Posts: 4,014 |
The vast majority of websites that use email addresses for Username are not case sensitive.
Likewise, Email clients are also not sensitive to case, with the email arriving at the intended user irrespective of the email address used being all upper case, 50% Upper case, or all lower case.
Some Companies do make the Email addresses they give to their Employees case sensitive, but that is very, very unusual.
GMail, Outlook.com, Hotmail, Yahoo, Apple etc., are all not sensitive to case.
Point being here that most people will be used to the above behaviour on other websites and will interpret their "rejection" by the Meridian site as their not being registered... just as the first several posters on this thread misinterpreted why they had been denied access.
It's a simple fix for Meridian to make.
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Joined: May 2007
Posts: 1,036
Pan-dimensional being
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Pan-dimensional being
Joined: May 2007
Posts: 1,036 |
Hmm; can't seem to login with my usual email and password...
Edit: Doesn't recognize my email address when I try a password reset, so am wondering if this is a completely new system. Hope not. I have the same problem. It doesn't recognise the email address that they still email me on.
.
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Joined: Feb 2002
Posts: 8,816 Likes: 87
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: Feb 2002
Posts: 8,816 Likes: 87 |
When you are logged in I think the "My Meridian" page is pretty cool. I didn't notice that before so assume it only appears when you login.
Rgds,
Nick
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