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Joined: Jun 2003
Posts: 757 Likes: 6
Paranoid android
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Paranoid android
Joined: Jun 2003
Posts: 757 Likes: 6 |
It going to take me ages to re-register all my equipment or can I get the old details into the new system? BTW. Does anyone know where to find the serial numbers... the help text isn't 100% clear to me as I managed to skip learning latin at school  Your product name and serial number usually be found on the lorem ipsum dolor sinit. If in doubt call us for help. Chris
Lounge/Cinema, Trinnov, DSP8000XE, 4x 320.2 in-ceiling, M6 rear, 2x DSW.2
Roon Nucleus+ and 320.2 in-ceiling in many rooms (KEF in-ceiling in bathrooms)
Spare: DSP5000, 598, 562v2, 500Mk2, 518, 519, 504, 101B, M3, 861v4, 800 DVD, MS600, MC200
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Joined: Jul 2007
Posts: 687 Likes: 2
Paranoid android
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Paranoid android
Joined: Jul 2007
Posts: 687 Likes: 2 |
Hmm; can't seem to login with my usual email and password...
Edit: Doesn't recognize my email address when I try a password reset, so am wondering if this is a completely new system. Hope not. I have the same problem. It doesn't recognise the email address that they still email me on. Same problem here; must be a bug somewhere
Roon, Technics SL10 turntable, Meridian 218, Jolida tube DAC, Nuforce STA 200 Amp and passive Swallow Acoustics ALS2 speakers
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Joined: Feb 2002
Posts: 8,816 Likes: 87
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: Feb 2002
Posts: 8,816 Likes: 87 |
I suspect it is a different system.
Register again and get a new p/w. You will then get the "My M" page.
Rgds,
Nick
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Joined: Apr 2004
Posts: 12,733 Likes: 88
Don't Panic!
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Don't Panic!
Joined: Apr 2004
Posts: 12,733 Likes: 88 |
But all my original purchase dates are in the old system...
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Joined: Sep 2009
Posts: 5,358 Likes: 2
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: Sep 2009
Posts: 5,358 Likes: 2 |
Me too.
The new system also only lists currently available gear. Not even the LPS.
Ex-moderator
Sitting room: dCS Network Bridge, 818v3, HD621, 8kSE
Library: dCS Rossini Apex DAC/Clock, Clearaudio Performance Wood, Audio Research PH2, Mjölnir KGST, Mjölnir PureBipolar
SWMBO Room: 210, D33
Kitchen: RPi/RoonBridge, Genelec 6010 actives
Desk: Merging Anubis
Server: Roon/ROCK/NUC
Headphones: Stax SR-X9000, Stax SR-007, Stax SR-404LE, Audeze LCD-X...
Oldest audio file: 1889 Edison cylinder
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Joined: Mar 2006
Posts: 786 Likes: 1
Paranoid android
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Paranoid android
Joined: Mar 2006
Posts: 786 Likes: 1 |
I can't get in either. If I try to reset password I get:
That e-mail address doesn't have an associated Meridian account. Are you sure you've registered?
I put in the email address correctly, all lower case.
Home: DSP8000's, DSP5500HC, DSP5200's, 861v6>v8+ID41, MC200, HD621.
Oppo BDP-83, Kuro PDP-6020FD, Sennheiser HD650.
Hawaii: Meridian F80 with i80, iPod Classic 160GB.
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Joined: May 2001
Posts: 3,140 Likes: 24
Hooloovoo
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Hooloovoo
Joined: May 2001
Posts: 3,140 Likes: 24 |
Me too 
In the spirit of Spinaltap, I would like to confirm that I am not involved in the corrupt theft of a global sport.
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Joined: Jun 2003
Posts: 757 Likes: 6
Paranoid android
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Paranoid android
Joined: Jun 2003
Posts: 757 Likes: 6 |
It seems to me it's a new system so you have to register first. When you first register it sends you a password via email to the email address you give when registering. I don't think it knows anything about the old support registration system.
It confused me at first... (and furthermore I couldn't copy/paste the password they sent had to type it in but that might have been me...).
Once in the second time you can change the password to something you'll remember.
Chris
Lounge/Cinema, Trinnov, DSP8000XE, 4x 320.2 in-ceiling, M6 rear, 2x DSW.2
Roon Nucleus+ and 320.2 in-ceiling in many rooms (KEF in-ceiling in bathrooms)
Spare: DSP5000, 598, 562v2, 500Mk2, 518, 519, 504, 101B, M3, 861v4, 800 DVD, MS600, MC200
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Joined: Jan 2013
Posts: 234
Hitchhiker
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Hitchhiker
Joined: Jan 2013
Posts: 234 |
Any reason to register (assuming nothing is broken)?
Meridian G68 AXV, HD621 | Cinepro 2k6mk5 | 4x Scanspeak A4 monitors, center & 26W Sub | RPi Hifiberry digi+ | Roon
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Joined: Apr 2004
Posts: 12,733 Likes: 88
Don't Panic!
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Don't Panic!
Joined: Apr 2004
Posts: 12,733 Likes: 88 |
[ANNOUNCEMENT]
I have just received the following information from Meridian:
We *will* all need to create new accounts for the �My Meridian� registration site as it is completely separate from the old one. Meridian apologizes for the inconvenience, but is looking at options for migrating the existing info to the new area (watch this space).
In addition, please note that the �old� Support pages can still be accessed via the �Partner Hub� link at the bottom of the new site pages. Again, relevant info will make its way to the new Support site in due course (some already has).
M did realize that there would be a period of transition, but wanted to get the ball rolling with the new Support site. I have been assured that it will all make sense eventually...
[/ANNOUNCEMENT]
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Joined: Jan 2001
Posts: 4,014
Vogon Civil Servant
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Vogon Civil Servant
Joined: Jan 2001
Posts: 4,014 |
Migrating the Database with Users' Names & Addresses is hard...... But automatically creating Track Level Metadata in existing Sooloos libraries should prove to be very easy  
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Joined: Sep 2009
Posts: 5,358 Likes: 2
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: Sep 2009
Posts: 5,358 Likes: 2 |
Great to have had official word from M on this!
Ex-moderator
Sitting room: dCS Network Bridge, 818v3, HD621, 8kSE
Library: dCS Rossini Apex DAC/Clock, Clearaudio Performance Wood, Audio Research PH2, Mjölnir KGST, Mjölnir PureBipolar
SWMBO Room: 210, D33
Kitchen: RPi/RoonBridge, Genelec 6010 actives
Desk: Merging Anubis
Server: Roon/ROCK/NUC
Headphones: Stax SR-X9000, Stax SR-007, Stax SR-404LE, Audeze LCD-X...
Oldest audio file: 1889 Edison cylinder
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