Meridian Unplugged - Powered by MrTechGuy.co.uk Forums Discussion Meridian - Streaming Control:15 screen problems: vertical green lines!

Hello to everybody,

As a long time reader this is my first post on this Forum.
I had a lot of good input in planing my 2-channel-system and have to say "thank you for that"!

I�m using a C15 + MS600 (analog Output) and I am very happy with handling and Sound Quality (at the moment ).

However, one day my first C15 unit showed funny Screen effects: black Areas of the Screen showed vertical green lines from the top to the bottom of the Screen.
These lines appeared in the overview Screen (in dark aras of cover Images) and also in the black area of the Screensaver.
The effect was not easy to reproduce - it appeared without a clear reason and resolved sometimes later.

The unit was sent to my local dealer and I think he sent it to Meridian, too. They did some "changes" but they showed no effect for me.
After receiving the unit back the Problem came up again.

To finish the Long Story: I sent the unit back again and they changed it ro a new C15, transfered my Music to it and: I was told that the error occurs again!!!
I was told that it must be an issue with my cover art!
The images shall be too large. I ripped all my CD�s with dBpa and selected images from the Internet not larger than 1000x1000 Pixels.

I was quite speachless and have to work on that Problem again.

I hope to find some information on the following topics:
a) Is there an official limitation in cover art size for Sooloos C15 from Meridian (Pixel Count)?
b) Is there a Limitation in colour depth for JPGs of cover art?
c) Has anybody else experienced this kind of error?

I think during ripping my CDs with dBpa I chose cover art and just added it to the program - so there might be more than 1 Picture per CD... I�m just guessing if that may be the Problem.
I am really confused at the Moment because for me it seemed to be a clear Hardware issue.

I will try to post some photos of the Screen to demonstrate the Problem.

I hope you can give me some tips in solving the Problem - and I also hope you can excuse my poor )

Thanks so far.
MLsound

Hi and welcome to the forum with you first post.

As the default album art is typically 200*200 I've updated many many albums with artwork ranging from 600*600 which I consider minimum spec right up to 2000*2000 possible higher in one or two cases.

I've not seen any artefacts like you describe, If you can capture it on a photo do post it.

Regards,
Carl

Ok, I have managed to upload 2 photos of my C15 screen problem:





I hope this will support my description...
Greetings
MLsound

Thanks for posting the pics. If you replace the album art with another jpeg then does it do the same? Does it do it on all albums ?

Hi MLsound,

On the assumption that the majority of art work is displayed ok. There may be something 'odd' with that one.

If you wish, email me that artwork and I'll load it on to my C15 to see what it looks like.

Regards,
Carl

PS My email address is in my profile.

Hi,
thanks for your fast support.
I will be able to test my new C15 with the screen issue the next days.
The funny thing is: it is a problem that occurs temporarily.
Then you can see it on dark areas of the screen (small cover icons but also the whole screen in screensaver modus).
But on other days all of the cover art is displayed correct and even screensaver works fine!!!

@Carl: I will post you a JPG that showed the problem as soon as possible. I�m very curious if you can reproduce my error.

@Nick: I want to change the PDF of one affected CD into a low-res file. But all the other 800 covers have still higher resolution and would cause a lot of test work just "to try" if it depends on ONE cover art with more than let�s say 500x500 points. So you see: I�m not sure where to start the troubleshooting in an effective way.

kind regards
MLsound

Did you mean PDF or jpg?

That it seems intermittent means that we must determine if it always does it on certain albums or if the intermittent behaviour is because you are playing different albums that do not possess the issue.

Can you confirm this ?

Ooops. Of course I mean jpg. Sorry for that.

Intermittent behaviour means for me, that when the error occurs covers with dark areas show the error and in screensaver mode (showing the centered cover art) the dark area around the cover shows the error. During this period it makes no difference what kind of album is played. The screensaver (in minimum) shows the lines.

When the problem "gets solved" (temporarily) there is no problem with the screen. I can play albums with dark covers without problems and also the screensaver shows the correct simply "black" screen around the cover art in the middle of the screen.

Did your question go into this direction?

Hello MLsound

Just a thought, when display issues occur on laptops it is usually the connection cable to the screen that is the issue, have you tried moving the screen to see if it affects the display, the problem sounds more like a hardware issue than jpg as sometimes it works and sometimes it doesn't.

Russ

I'd be amazed if he'd had two C15s both with the same problem for it to be hardware related. Very unlucky I'd have thought.

How much disc space do you have left?

Hi Ian,

The old unit had a 500 GB HD and there was a little more than 20% left free. The new unit has a 1 TB HD.

I think I didn�t try to detect the screen-rotation-effect on the way the error occurs. I have to try that later when I get my new unit back.

Regards
MLsound