Meridian Unplugged - Powered by MrTechGuy.co.uk Forums Discussion Meridian - Streaming Sooloos v2.394 - Double 'by this artist' albums

The problem is that there are Meridian dealers and dealers that sell Meridian along with a couple dozen other brands. In other words when it comes to pushing issues to Meridian, the dealer's response will vary widely throughout the network. I imagine they had to agree to providing some level of support in order to become an authorized dealer, but people are people and some will take the agreement more seriously than others. I can understand why others doubt that Meridian hears them.

Back to the topic. I reset my MC200 and have used Control:PC and the old Sooloos app on the iPad. The doubling has not returned yet.

For a little more balance, it's not clear how many have this problem. It's not everybody, if it was, I think it would have been fixed sooner.

It can't be all that far off everybody. What would make our systems unique?

Neil

How do those survey thingies work?

There was an attempt to find things in common with those who have the lurgy, as Neil says, what do the unafflicted have in common?

My MC200 is a late one, my iPad a v1 running 5.1.1. Control:Mac 2.394 (build 315).

Maybe it's 5.1.1? Anybody that annoyed they want to swap for a v1 iPad?

I have to say my iPad crashes a lot (I think I'm in a minority there, otherwise I'd be moaning more).

My MC200 is an early one running Control:PC 2.394 (build 323)

Connected by SPDIF to a G91.

iPad Mini brand new.

The iPad is perfectly stable.

Neil

Carl, that's call lobbying.

Maybe we should keep banging the drum until they either fix the problem (agreed, not crippling but awfully substandard for a product of this caliber and cost) or come out with a public notice that they are aware of the problem and indicate when the fix will be release. Stop the dealer exclusive communication nonsense!

Why should we be so passive waiting for Meridian to get off their butts to fix known issues, remember the Trifield problems? How long did that take to fix? How long are we going to have to wait for this new issue to get sort out? After all we are paying for a full working product - how is this affecting the brand, both as a perceived high-quality product and resale value?

In the passed month along I know of 2 dealers that have decided to drop Meridian, why do you think that is? Do you think is Meridian shrinking the dealer base to make it more exclusive? Please! More exclusive for what? In my opinion both dealers and clients are getting tire of this charade, if it's not one thing it's the other.

I for one will probably buy the extended warranty offer on the 861 because I know at some point it is very likely the power supply will fail - Meridian know the issues with the ps. A responsible company would probably offer a recall of some sort and exchange the part for free or for a small charge, but Meridian being Meridian is charging us to fix it. And yes, I do believe that is the main intend of this new program.

This site should not only be for discussing the virtues of Meridian but when they fail to act in a timely manner we should not be censored for pointing that out either - in the end everybody wins, even Meridian.

Several comments above suggest that it is not entirely clear what this forum's status is. HH is a privately owned forum with no affiliation personally, professionally, or financially, with Meridian.

Comments made here about bugs or issues have no guarantee of ever being seen by Meridian, and one should therefore assume that they are not. So banging away here for ever about bugs and issues is never going to make a difference. That is not what the forum is for.

If you have an issue with your gear, talk to your dealer; if you're sure it's a bug, ask your dealer to communicate it to Meridian. If you are not confident your dealer will do that competently, change dealer, or at least have a second, virtual one by email.

No amount of moaning on the forum should be expected to have an effect. M does not own the forum nor do we have any reason to believe it reads it regularly or in any way methodically.

Ludwig, Some of us have been here long enough to know Meridian does (or at least used to) follow the discussions here. It is in their best interest to know how users feel about their products (bugs included) and policies. As a company owner I would love to know what my clients like or dislike about the products we sell - as you pointed it out, this is costing Meridian nothing.

Yes of course we do know that they have read from time to time. But we don't know the current extent, and we certainly know that commenting here does not amount to any kind of official bug submission - as it might well in a manufacturer-owned forum. Hence my carefully chosen wording in the quotation above.

Hi all,

Rick has posted this MDMS firmware v2.397 release thread, it sounds like excellent news as it should put to bed this 'Doubling' issue.

Specific comments about v2.394 in Rick thread please.

Regards,
Carl

Everyone: while I agree that it is probably not much use "banging the drum" about persistent Sooloos bugs on this forum, I also agree with other posters (Tassie Devil in particular) that it is in everyone's interest that our compaints be heard.

My dealer isn't helping and M headquarters never reply to my mails so what is one to do? I think that this scenario holds true for many M gear owners.