Originally Posted by gIzzE
But Meridian say they are doing this so the dealer gets to meet local owners and starts to build a relationship with them, there should not be a charge, the dealer should think of it as an advertising cost.

warning -- rant on///

The Vendor Client relationship - in real world situations

http://shouldiworkforfree.com/

I'm not picking on gIzzE per se, but it's obviously an easy quote with which to make my point (i.e. my rant)

Those of you who seem to expect this to be done for free in exchange for some vague nebulous hint of future purchases...

Really!?

You have no idea how hard it is to stay in business in an industry that is eating itself, where everything has become a profitless commodity.

Your frustration & anger should be directed at Meridian, not the dealer. Unless the dealer is charging truly exorbitant prices, in which case by all means let your feet & wallet do the walking.

Meridian should be subsidizing these upgrades by paying their dealers $50-$100 per piece, which I am reasonably sure they are not.

And those of you who are saying (in essence) that's it's only a few minutes work -- really?!

Everyone here knows that updating Meridian gear can be time consuming, and one can certainly brick a piece through no fault of their own.

Aaaargh!

The sense of entitlement from customers who (in all probability) wouldn't be purchasing anything other than used Meridian in the near future is sometimes staggering.

LOL -- and I haven't even been a Meridian dealer for some time, and it still (obviously) drives me nuts.

I bought a used G61 on e-Bay a few days ago, and I'll be sending it to Marc Koval shortly to proactively replace the POS power supply. I also will ask him to update the firmware.

Marc and I go back over 20 years -- not bosom buddies or anything, but we have a relationship.

I look forward to paying him to do this, because with service (just like most other things), you get what you pay for.

///rant off///

568.2mm, G61, D5k96/24, D5kC96/24, M60.2