It is sad when you get better service buying second hand. I've had nothing but great service from the folk I've bought stuff from here - meaning I've never needed to contact M directly or use a dealer (who, I am sure, would do their damnedest but might ultimately be let down by M).

I buy M second hand for broadly the same reasons I never buy new cars - someone else has taken the depreciation and also, crucially in the context of this debate, has ironed out the manufacturing faults for me.

Duncan