I'm surprised that people find Apple customer service so great. On all three occasions I have had to use it, it has been sh1t which mirrored other people's experience by all the comments on their forum. Apple officially just buried their head in the sand instead of admitting the product was flawed so I stopped using the particular product as a result.

Meridian owner since 1992
Prime & PSU, Focal Elear headphones, Roon (ROCK 8Gi5 NUC), Explorer 1 & 2, F80. 200/203, various Sonos (via Roon).