Originally Posted by Asa Post
Some time ago ncpl (I think it was him) posted an interesting piece citing a discussion of what happens when a company moves from a "family" relationship with its customers to a corporate relationship. [I am sorry that I cannot post a link but I don't remember the title of the thread, or even any keywords: perhaps ncpl could help here please (if it was him)?]

Perhaps Meridian can now be persuaded to veer back towards the "family" model (though families of course have their squabbles and misunderstandings).


Hi Asa, yes, it was something I posted a few months back HERE. I was reading a book and many parts of it were jumping out to me in the context of Meridian and how its business strategy, behaviours, business needs, long term goals and customers in the modern world etc do not all sit so comfortably.

The 'corporate vs family' models were a particularly pertinent case in point.

Rgds,
Nick