The response seems excessive and poor customer relations, to me, particularly given the series of failures to deliver on commitments or fix long standing problems.

In my opinion, it was entirely reasonable to make a statement that loading non-factory approved firmware would invalidate warranty coverage for failures caused by such unapproved code. A blanket invalidation of warranty would, I feel, be unjustified and I doubt it would be upheld.

In terms of the FordAudiBmw analogy, if the seat heaters had failed, I don't think said should have a problem with repair within the warranty period, despite the GT35R bolted onto his 1.3l.

Cheers, Ian

Cheers, Ian

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