Meridian Unplugged - Powered by MrTechGuy.co.uk Forums Discussion Meridian - Systems Re: Message from Meridian concerning Firmware (including Supplementary update)

That sounds a typical statement just to avoid warranty risk for the company.
But that is the actual status between M and customers in my sight of view

We the customers are disappointed from M at ANY level just to promise things - and so the owners start to modify their equipment.
If the customer is satiesfied with his equipment, then there is no reason to make any changes.
The customer must be get frustrated for a long time with this "service" and finally then this step or decission will be done.

That should be thought from M, I mean you Mr. Stuart, before a statement
"This attack on our process will delay release while we change our update delivery mechanisms." have to be said.
And the customer should now
"contact your dealer if you are interested in these future updates" ??

Is that the message, just to shift the problem to the dealer?
And the reason is that owners have "touched" their own equipment?
Is that your thinking?

Why not just make first your basic homework and take care of quality products and good service?

Two personal typical examples:

I have bought against all my bad repair/service experiences a new 861v6 and sold my 861v4.
What happened after?

1) To my v4
As my buyer have an analogue setup, cards changing/adding are get necassary in the v4.
After severall try with the M service, the problem is not solved after 8 EIGHT MONTHS.
My dealer always say "answers/solution/suggestions from M will come"
My buyer and I are still waiting for a satiesfied answer/solution since 8 MONTHS.

2) And what happened to my brand new 861v6?

The connectors are misaligned in the chassis and bent, the top glass plate is misaligned on the chassis.
This is known at M since the 10th of september and a replacement cover is promised and still not delivered.
This is now almost 6 SIX MONTHS just to ship a spare part?

Does that show quality products or quality services at all?
These are are only 2 examples, still other problems are open since over ONE YEAR !!
And you Mr. STUART, as one of the founder of M say:

"Meridian is shocked and disappointed at the publication of a utility which threatens our customers, our support chain and our reputation at several levels"
Do you not mean, this examples above besides the loooooong promising of upgrades generate
exactly that impressions and feeling BUT at the customer side?

So M is shocked and diappointed when the owner do that what M is not willing or able to do?

Of coarse, it's correct and fair from you give a warning to the customer do all that, but they have strong reasons to do that.

You and your employes should be not disappointed when these things happen, you should be lucky that 99% of this forums still believe in the reputation of M and still buy your products with all the imperfection from YOUR company.
You should not condemn the customers to stop their activity, you should learn HOW to avoid that in the future.
And a very good way is JUST to post here at the forum or on your homepage the M statement but in a way that is NOT arrogantly and give the customer the feeling and security that he get listened for his needs and not be just a finacial resource.

Even I am still open for arguments, but talking and never get satiesfied answers or even answers at all -
THIS is not funny, not fair and smell arrogantly Mr. Stuart !!

Wistrela Robert