Absolutely agree Mr.M.My dealer appeared to upgrade my V3 861 to V4 and didn't have the right tools even though they were listed on the documents which came with upgrade!!
He also slightly scratched and bent the back casing trying to get the IE42 card out with a pliers.If you ask Meridian anything about a problem they say : 'Contact your skilled, trained dealer' but I end up answering his questions !
I don't begrudge anyone money they've earned but I had to travel to the U.K. to get a demo of my kit. My dealer acted as a postman.He received the carton which contained my 861 which I then collected (unopened!) and set up myself in my home.
I think its shocking that some dealers can get 40%+ for doing very little !!

Regards,
Manus

Mostly harmless. Comfortably numb.