Meridian Unplugged - Powered by MrTechGuy.co.uk Forums Discussion Meridian - Systems Meridian - You are Pathetic!

Philip,

i agree completly with you, that is not a professional procedure way for a company.
For THAT kind of money you should get a better service.

I will tell you my story with M.
Iam very satiesfied with my service her in austria,
BUT i have big skepticism about the quality of the M technical repair ability.

After a lightning this year my 861 get repaired (powersupply ) and COMPLETLY checked(regarding to M-Uk).Also two 8k electronics get repaired.
The 861 comes back and dit work properly.
One months later the 861 switch off by itself.
So the unit go back the second time to M Uk for repair.
I insisted on an error log and a burn-in test as every new unit will get.
After several weeks and pushing M Uk every week from my dealer here,
the unit comes back.
The feedback from Uk was that the failure doesnt appear and the unit is working properly.
After several weeks M Uk say that the unit has got a new mother- and control-board just for preventing reasons. The repair was free of charge-the dealer take the shipment costs-so was very happy beside that point that there was no test report as i wanted.

So i was very exitited about the service from M, only the missing report leave a bad impression.
Four days later exact the same failure appear as before the second repair.
The unit switch itself off and try to reset, show some incomplete text on the display.
Shurly a lightning could cause very seroius trouble, but two times repair and "testing" the unit-still the same failure?
Also my repaired 8k electronics from the lightning that year-sometimes a sparkling noise-
have again problems after the first repair. So this will get also need a second repair,
if that hopefully solve the problem.

These are also not the first proplems with my M equipment.
I changed both powersupplies on 800+861 about 10 ten !! times in the last 5 years.
Also replaced the DVD drives several times and one bass chassis in my 8k.

After all the troubles that year i let the power company track my line voltage,
that was just to get insure that the powerline is not the problem.
The tracking was over 7 days, every detail was stored. They line voltage is completly correct refer to the EU regulations/laws.
Also the problem with the 800/861 since the last years where in different city, so the powerline couldnt be the issue for that.

Shurly, my dealer here make the best what he can do, and the service from M Uk for financal reasons was very friendly to me, BUT slowly it leaves technically the expression that M have no control about their product quality in terms of technical repair and design and quality from their supplier.

Sorry to have that impression after stay with M equipment more than 10 years, but in which I can believe after all that problems?