Originally Posted by Asa Post
Well said, Gianni.

And one might also expect the equivalent of a courtesy car i.e. loan of equipment while repairs are carried out. If as humble and downmarket a company as Richer Sounds can do this, then Meridian dealers should (and some do).


I would bet that Richer Sounds is actually making more money than Meridian too.
I know Julian Richer and he is passionate about customer service, and he is a firm believer that the customer is there for the long haul, not just the now. He knows that they will move away and move onto higher end products, but he certainly manages to keep them while he has what they want.







No Darling, I've had it months!