I think your opening post was firm but restrained and hopefully someone will read it and it will help. But don't let the forum be a venting tool.
George
I don't want to sound confrontational here, but why should the forum not be used as a venting tool?
If people draw our attention to equipment failures and poor service then that is helpful to us all: we are alerted to potential faults, and can pressurise our dealers for assurances.
Philip
So sorry to hear of your problems. It must be doubly frustrating for someone who has invested so comprehensively and gererously in Meridian. Frankly, I am appalled that this is the way they treat a very important customer.
I assume that the problem is way more serious than a dirty lens?