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Joined: Apr 2004
Posts: 12,733 Likes: 88
Don't Panic!
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Don't Panic!
Joined: Apr 2004
Posts: 12,733 Likes: 88 |
Unfortunately, due to continued absence of communication from Gary, I have formally escalated my PayPal dispute to a claim. I am, frankly, astounded that Gary has not responded via the PayPal channel in the ten day period since I raised the dispute. I have told him that I will cancel the claim immediately if he refunds me in full within 24 hours.
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Joined: Nov 2006
Posts: 4,013 Likes: 1
Vogon Civil Servant
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Vogon Civil Servant
Joined: Nov 2006
Posts: 4,013 Likes: 1 |
I too have regrettably just filed a claim. I tried to raise it as a dispute, but got the following automated message from PayPal:
"Your seller is currently unable to respond to this dispute. By escalating your dispute to a claim, you are asking PayPal to review the case and decide the outcome."
Not sure quite what it means, but the fact it wouldn't let me raise this as a dispute first made my mind up.
My last email from Gary promised the unit would be sent by 4 September.
dpstjp
Sooloos, Roon, G series (with LPS upgrade), 800 series (with LPS upgrade), HD621, AC200, Prime and PS, DSPs old and new.
Purdeys, Moke, Leica, 'Blad. Only the best.
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Joined: Apr 2009
Posts: 28
Harmless
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Harmless
Joined: Apr 2009
Posts: 28 |
My last email from Gary promised the unit would be sent by 4 September.
dpstjp Sorry to hear it. When did you send that email to Gary?
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Joined: Feb 2002
Posts: 37
Harmless
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Harmless
Joined: Feb 2002
Posts: 37 |
My last answer from Gary is more than 6 weeks ago.
I made now a PayPal report.
Viele Gruesse Proton
861, 800, HD621, 3xDSP5500, 4xGenelec actives
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Joined: Nov 2006
Posts: 4,013 Likes: 1
Vogon Civil Servant
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Vogon Civil Servant
Joined: Nov 2006
Posts: 4,013 Likes: 1 |
To keep all informed of the current state of affairs.
I have received an email this morning from Mr Murrell in reply to my email of last Sunday. He tells me that my unit will ship on Monday, "no more delays". He has not responded to my email of two days ago requesting the cancellation of my order and a full refund within 10 days.
dpstjp
Sooloos, Roon, G series (with LPS upgrade), 800 series (with LPS upgrade), HD621, AC200, Prime and PS, DSPs old and new.
Purdeys, Moke, Leica, 'Blad. Only the best.
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Joined: Apr 2004
Posts: 12,733 Likes: 88
Don't Panic!
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Don't Panic!
Joined: Apr 2004
Posts: 12,733 Likes: 88 |
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Joined: Apr 2009
Posts: 28
Harmless
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Harmless
Joined: Apr 2009
Posts: 28 |
I have received an email this morning from Mr Murrell in reply to my email of last Sunday. He tells me that my unit will ship on Monday, "no more delays". He has not responded to my email of two days ago requesting the cancellation of my order and a full refund within 10 days. I was thinking Gary may be responding to people who have requested a refund or otherwise submitted claims with PayPal, et al, but I filed claims with both PayPal and AmEx and haven't heard back from Gary yet. However, the lateness of the claims -- remember it's been over four months for me, so both PayPal and AmEx are doing me a favor -- means that the word may not have percolated through to Gary's inbox yet.
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Joined: Feb 2002
Posts: 37
Harmless
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Harmless
Joined: Feb 2002
Posts: 37 |
I also have no answers atall.
Viele Gruesse Proton
861, 800, HD621, 3xDSP5500, 4xGenelec actives
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Joined: Feb 2009
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Harmless
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Harmless
Joined: Feb 2009
Posts: 29 |
I have received notification today from Paypal today that a full refund has been credited to my account so I think I can now put this episode in the 'all's well that ends well category'.
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Joined: Apr 2004
Posts: 12,733 Likes: 88
Don't Panic!
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Don't Panic!
Joined: Apr 2004
Posts: 12,733 Likes: 88 |
24 hours before PayPal were due to automatically find in my favour: The seller has responded to our request for tracking information. We
haven't confirmed the tracking information yet but wanted to share the
seller's response with you.
Tracking Company: USPS Priority Mail Intl
Tracking Number: CP051976660US
If you have received your item, please cancel your complaint by clicking
the link below:
<link>
If you still haven't received your item, you don't need to do anything. We
will review the information submitted by the seller, and this investigation
will continue. We'll notify you as soon as we get more information about
your case. hello
just wanted to let you know that your Oppo player and Edge scaler has shipped, USPS #
CP051976660US
thanks for your patience with this and enjoy the player Label/Receipt Number: CP05 1976 660U S
Class: Priority Mail�
Service(s): International Parcels
Status: Acceptance
Your item was accepted at 9:53 AM on September 12, 2009 in PAMPA, TX 79065. Information, if available, is updated periodically throughout the day. Please check again later. My bold. That's 10 days ago. Odd. No way I am cancelling my PayPal claim at this stage.
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Joined: Feb 2002
Posts: 37
Harmless
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Harmless
Joined: Feb 2002
Posts: 37 |
That is nice to hear Peter.
I'm still on my way...
Viele Gruesse Proton
861, 800, HD621, 3xDSP5500, 4xGenelec actives
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Joined: Apr 2007
Posts: 291
Hitchhiker
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Hitchhiker
Joined: Apr 2007
Posts: 291 |
It would be nice if Gary could explain to this forum clearly what has gone wrong. Even at this stage I am sure there are those who still want to purchase a product like this. The longer the silence the less the chance we will buy anything imo.
How about it Gary, this is probably your last chance for those of us who have not been burned.
howie
Avid Acutus, SME V, Benz Micro LP / Van den Hul Colibri XGP, Audio Research Ref 2 Phono
Meridian Sooloos C15 + MD600
CH Precision C1 DAC
Constellation Audio Virgo and Centaur Monoblocks
Sonus Faber Aida
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