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Joined: Mar 2004
Posts: 72
Mostly harmless
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Mostly harmless
Joined: Mar 2004
Posts: 72 |
Does anyone know of any alternative repair outfits for M kit in the USA? Meridian USA has had my 557 power amplifier for over 7 weeks now, they have been working on it for over 5 weeks and cannot fix it! I'd like to consider another reputable repairer, but the irony is that I live in Atlanta. I delivered my amp to M myself and could also collect it from them in person - it should have been so easy. Apparently "the fault is the unit's DC relay will not allow the unit to stay on. Unfortunately it is not the relay that is faulty." I'm very frustrated. Suggestions welcomed.
I have copied Mr Dave Hall at M UK on previous emails to M USA, but so far with no success.
Last edited by 123hifiman; 2007-10-31 04:01.
Meridian G08 CD Player, McIntosh C2300 valve pre-amp, 2 x McIntosh MC601 monoblocks, B&W 802Ds with IsoAcoustics GAIA 1s, AudioQuest Aspen speaker cables, Chord and Audioquest inter-connects, Shunyata power cables, Furman power conditioner, Sennheiser HD650 with Schiit Audio Asgard 3 Headamp
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Joined: Jan 2005
Posts: 854 Likes: 5
Pan-dimensional being
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Pan-dimensional being
Joined: Jan 2005
Posts: 854 Likes: 5 |
Hey 123, A couple of suggestions: 1)Keep your cool when dealing with either M-USA or M-UK. Ya get more flies with honey and all that...  2)Get on the phone, first to Marc Koval, US VP of technology. I think he is M-USA's head tech honcho. Pleasantly discussing your frustration with the XO will likely get ya much farther than grinding the deck hands! All my recent interactions with him were stellar but be patient trying to get him on the line. He is a busy guy. Oh, probably good to follow up the call with a PM/email. Marc actually keeps one eye on the site and is a HH forum member. His HH user handle is Marc K to PM him. 3)Failing the above suggestions working out (and I don't see how it could), phone Dave Hall at M-UK rather than emailing him. England is 6 hours ahead of us so call first thing in the AM. I'm in Canada and M service in my country is supposedly looked after by the distributor, Aralex. However, Aralex is spectacularly incompetent and to add insult to injury, Canadian pricing is wacked versus US pricing. The M-USA guys have bent the rules each time I've needed service on my extensive M gear collection. On the whole they are a good crew and the boss, Marc, is fantastic. Good luck. Happy Trails! Vince@Freewheelcycle.com
2ch: Jay's Audio CDT2 Mk3, PS DirectStream Dac, Oracle Delphi VI/SME V/Benz LP-S, Coincident Statement Linestage, Foundation Research V5 Phono, JL Audio CR-1 xover
M-ch: OppoMod 203, Anthem AVM60, 2x 557
2x or 5x ATC SCM20ASL mk2, 4x SCM12i, 4x Seaton Submersive HP, AM2.0 sub EQ
Video: JVC X990, Isco 3L A-lens/sled, 105" motorized 2.37:1 AT screen
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Joined: Jan 2006
Posts: 17
Harmless
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Harmless
Joined: Jan 2006
Posts: 17 |
I had a similar issue with my 557 when it went for repair. I live in Chattanooga and dropped it off at M USA. They fiddled around with it for a couple of months, but finally returned it to HQ for repair. It came back to me after about 7 (?) months.
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Joined: May 2000
Posts: 8,364 Likes: 14
President of the Imperial Galactic Government
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President of the Imperial Galactic Government
Joined: May 2000
Posts: 8,364 Likes: 14 |
I totally agree with Vinces recommendations.
- Fiddler (IMHO)
If you think listening to music is fun, try learning an instrument.
HT: G61RSL, 4x5K, 5.5KHC, 2xSC6000, Transporter, HD621, Philips BDP7501 4K, Tivo, 65" LG OLED 4K C6
Computer: Foobar2000, 5K, Mojo, HiFiMan HE1000 V2
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Joined: Mar 2004
Posts: 72
Mostly harmless
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Mostly harmless
Joined: Mar 2004
Posts: 72 |
Thanks for the advice, guys. It appears that my 557 will be ready for collection this week!
Meridian G08 CD Player, McIntosh C2300 valve pre-amp, 2 x McIntosh MC601 monoblocks, B&W 802Ds with IsoAcoustics GAIA 1s, AudioQuest Aspen speaker cables, Chord and Audioquest inter-connects, Shunyata power cables, Furman power conditioner, Sennheiser HD650 with Schiit Audio Asgard 3 Headamp
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Joined: May 2000
Posts: 2,314
Senior Shouting Officer
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Senior Shouting Officer
Joined: May 2000
Posts: 2,314 |
Glad to hear its working out. My experience with most things is if youre happy with the result, it never hurts to write a real old fashioned letter of thanks. Sure you're a paying customer, but at the same time, most personal letters most companies get are letters of complaint and the nice ones tend to get remembered.
best regards,
Jerry
Best regards,
Jerry
Main System: 861v6, DSP8000s in corners, DSP7000s Center and Sides, 1-9 humans.
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Joined: Jun 2003
Posts: 639
Paranoid android
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Paranoid android
Joined: Jun 2003
Posts: 639 |
yes - glad to hear it worked out; I was with Vince on this as my experience with M- USA has been excellent. Great bunch of dedicated people...
ken
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